Policies
This is the maximum amount of training time allowed to be missed before your employment is up for review.
What is 10%?
What is the MAIN system?
Solution Central
What is an Initial Payment?
The first payment made to begin a policy
How do you document an initial payment call in Solution Central?
Guest Contact
What days does Anthem draft payments?
1st through 6th
Cell Phones may not be used in any area that contain this.
What is carpeting?
What is CCB BEST used for?
Claims & Benefits searches
What is the difference between WEM and MAPS?
WEM is for electronic applications, MAPS is for paper applications
What must you do in Solution Central to access information?
Create a Task
How and where do you "Lock and Load?"
BA,AA,CD in Mainframe
According to the Dress Policy, clothing must not be; overly revealing, vulgar, offensive, or this.
What is tattered/ripped?
What link should you ALWAYS click when logging in to CCB?
Membership
What number do you use to process an Initial Payment if a member does NOT have their member ID number?
The 2nd half of the reference ID in WEM
If a member sets up AWD and has a past due balance, what will happen?
Credit Card will draft all monies due. Check will not.
What is a Summary Bill?
A consolidated bill including all of a members products
True or False. Having a concealed carry permit allows you to carry firearms into the building but you must leave it LOCKED in your locker.
What is false?
Where does Solution Central and CCB get their info?
Mainframe
What types of payment methods does Anthem accept?
Visa, Mastercard, Check
What happens if an AWD payment is returned or declined?
Member will be automatically un-enrolled in AWD and a payment must be made.
What information can we give to providers?
NONE...We don't take provider calls.
Smoking (including vaping) is allowed in this area of Concentrix.
What is the patio?
What is "Spyder?"
The 3rd Party site used to view member benefits
What are the Bill Frequency Codes and what do they mean?
1 - Monthly Statement
7 - Autopay with card
9 - Autopay with bank account
After making an Initial Payment on a policy, how long will it be before the member receives their welcome packet?
7 to 10 business days
What is the Language Line and how do you use it?
Interpreter Services line. Speak directly to the interpreter as if they were the member.