What Vehicle?
Pickup trucks are commonly called as what in AU?
Ute/Utes
What fee is applied for renters below 25 years old?
Young Driver's Surcharge
CD number stands for what?
Corporate Discount number
Request vehicles will take ___ hours to confirm availability.
4-8 hours
Alfred called to get the rental station's contact information. Can we provide the station manager's mobile number? True or False
False
What is the ACRISS/SIPP Code for a Compact SUV (unspecified fuel)?
CFAR
GST stands for?
Goods and Service Tax
Our Newsletter discount provides __% off their first booking.
20%
Quotations are valid for how many days?
2 days
Amanda called to express her dissatisfaction to the rental station. She declines to provide any details about the concern and demands to speak with a supervisor. What should you do?
Transfer the call to an available supervisor.
Car acronym for an Audi?
AU
What tool should you use to check if a customer has an infringement admin fee?
IMS
How much discount do we provide for AAA customers renting with Europcar?
15% off
What is the notice period when renting an Intermediate SUV (IFAR) in Melbourne city (vehicle is on request)?
4 hours
Alice wants to remove the premium protection from her open rental. What should you do?
Refer Alice back to the rental station
What is the security deposit for Specialty vehicles?
How much is the no-show fee for prepaid reservations? (PU location is in NZ)
184 NZD (incl GST and fees)
Privilege Elite members get a voucher for $__ after their 5th rental?
$45
Abraham called to book a car today for pickup in the next 30 minutes. What should you do?
Advise Abraham to adjust the pickup time (depending on the notice period of the location)
Where would you transfer the call for customers inquiring about MyEuropcar subscription for business?
Business Direct Team
ICAR is part of our ______ car selection.
Prestige
What is the bond when renting a compact EV in Auckland?
200 NZD
If a Europcar Staff/Family & Friends called to book using their discounted rate, what should you do?
Advise to fill out the form in Intranet
Long term rentals are being invoiced every when?
30 days
For PPB bookings, what should you do if a customer requests to cancel the booking?
Refer back to Third Party