Business Partners/Pmts
The fee charged by banks for overseas transactions
What is International Transaction Fee?
15% GST is charged on this ANZ locale and for what product?
New Zealand, for Digital Products
4 Business Days is our fastest shipping speed for this country
New Zealand
List three reasons for soaping an order.
Quality
Design
Pricing/Payment
Customer Satisfaction
Delivery (Late / Missing)
Received Another Customer's Item
Partial Item Missing
Portrait photo book is available in this size
Large
Vistaprint Corporate Solutions is a commercial Mid-Market program suited for what type of companies?
Companies with 10 or more employees
Design services is not offered for this ANZ locale
Signapore
This KB article helps me to find ANZ promotions for customers. What is the title of the article?
AU, NZ, SG Promo Calendar
What mailbox do we ask customers to send quality samples to?
aunzquality@vistaprint.com
What kind of cover can I add to my photo book?
Linen, Leather or Photo Cover
At what percentage rate is International Transaction Fee charged?
2-3% of transaction total
These two digital products are not offered to Singapore
Email Marketing and Business Email
Name three ANZ carriers
Australia Post
Singapore Post
New Zealand Post
DHL
Toll Priority
When would you log a manual refund?
If the payment is within 90 days and the option is no longer available in CAREForce to refund the order
Where can I find my offline Photo book?
The Local hard drive
This program usually offers unbranded products and is no longer available for ANZ
Pro-Advantage
How many website packages are available for ANZ. What are the names?
3. Basic, Standard, Premium
Why am I being asked to pay customs fee to receive my Vistaprint order?
Once the customer is receiving a combined value of items in New Zealand and it has exceeded NZ$225
Why is the customer's order looping back to the delivery page and what should you do to fix this?
Ans: PO Box address being used for order.
Edit URL, change 'checkout' to 'cart' and 'shipping' to 'billing', make a change to the address then update
What is the default transparency percentage when I add a photo cover as background?
50%
These are three benefits of using 10+(VCS)
1.A custom site with your templates
2.Controlled editing to protect your brand look
3.50% off in business cards and 25% off in other products (Discount on all products)
4.Delivery promotions (Shipping and other special promotions
5.Dedicated account management
What 3 features are available for the Premium package that's not available for the other packages?
SEO
Online Store
Social Media Marketing
State two cases in which you would reach out to CAG regarding the customs duty a New Zealand customer needs to pay.
(b) What would we do in these cases?
1. Invoice amount reflecting in USD instead of NZD
2. Invoice amount showing full cost when customer paid a discounted amount.
(b)- We would cover the fee on the customer's behalf
What are 3 pieces of information that a customer needs to have regarding wire transfer and who do they provide this information to?
Ans:
IBAN/Bank Account #
BSB/Sort Code
Name on bank account
Bank name
Billing address
- The customer should be transferred to the payment line and provide the information to a representative
Which ANZ locale offers "etched titles" for the cover?
None