Feelings and Emotions
What is the part of the brain called that determines the fight or flight instinct?
The Amygdala
What is the term for the overall feeling or emotional mood around people that is shaped by verbal or nonverbal actions?
Communication Climate
True or False, interpersonal conflict is natural in most Western relationships.
True
Passion, Commitment, and Intimacy are all part of what type of relationship?
A Committed Romantic Relationship
True or false, during a job interview it is inappropriate to ask questions
False! This is a great thing to do in order to demonstrate a deep understanding of the job responsibilities and show the employer you care about their company and cause.
What is the term for the effort needed to generate what we think are appropriate feelings in a particular situation?
Emotion Work
Saying positive things and having a positive action done to you is an example of confirming or disconfirming communication?
Confirming
Name one strategy a dolphin might use to resolve conflict.
Go to the balcony, Disarm the other person, Change the game, Make it easy to say yes, Make it hard to say no
A serious violation of friendship rules could lead to what?
Friendship Deterioration
Avoiding a parent when they are drunk because you know the situation will end poorly is an example of what communication effect?
The Chilling Effect
What is the key to being an effective Dolphin Communicator?
Emotional Intelligence
"Bracketing" is a form of what type of communication?
Constructive Communication
What are two responses someone could have to conflict?
Exit, Neglect, Loyalty and Voice
What are the three styles of loving?
Eros, Storge, and Ludus
What is the difference between Neutrality and Empathy?
Saying you feel bad if someone failed a test vs. "aw man that's a shame"
What is "response process" and what would be an example of this?
When external stimuli cause physiological changes in us
Examples: Sweating when we are nervous around someone else or the urge to smile when something makes us happy
Name two good strategies to use when communicating between your friends.
Don't sweat the small stuff, Dual perspective, and Communicating honestly
Define Interpersonal Conflict
Give an example of an external pressure of a friendship.
Competing demands, personal changes, geographic distances
What is a Dialogue Circle?
A space where everyone gets a chance to share their perspectives on the conflict situation without any feedback
What are "feeling rules"?
They tell us what we are expected to feel in a particular situation (deep acting vs. surface acting)
What are two types of unproductive communication patterns during conflict?
Cross-complaining, Kitchen-Sinking, Overly metacommunications
What are the 5 conflict resolution styles?
Avoiding, Competing, Compromising, Accommodating, and Collaborative.
What are the two guidelines for communication in romantic relationships?
Managing conflicts constructively and Adapting communication to maintain long-term relationships
Give an example of a Counterfeit Emotional Language.
Saying "just leave me alone" since it does not actually say anything about how the person is feeling