Payments
The preferred way to pay.
What is Auto Pay?
Can postpone a payment verbally.
What is a [discretionary] forbearance?
Discharge based on this TPD qualification does not require a 3 year monitoring period.
What is the VA?
Part of the call flow in which you summarize the call and notate the account.
What is recap and wrap up?
What is FAFSA?
Cutoff time for Pay Online Payments.
What is 5P CST time?
Plan that increases payments every 2 years for 25 years.
What is Extended Graduated?
Forgiveness is sought after the 5th year of qualified teaching.
TLF (Teacher Loan Forgiveness)
Part of the call flow where you advise what's needed to keep the account in good standing.
Getting the Facts on the Table?
The year Spousal Consolidation ended.
What is 2012?
Has a maximum time frame of 24 months or 36 months.
What is unemployment deferment?
Requires the borrower to be employed by a qualified employer.
What is PSLF?
A way to persuade the borrower to follow through with their promises or see the benefits.
What is a WIIFM?
Borrowers must be enrolled at least ___ to be eligible for a deferment.
What is half-time?
What is Excess Payment Preference?
This option can be backdated.
What is a deferment?
An FO-SCH will be applied to the account for this type of discharge.
What is School Closing Discharge?
Required to be promoted on each call.
What are MGL/Mobile App and Auto Pay?
What are Parent Plus and Graduate Plus loans?
Type of currency not accepted by ED.
What is foreign?
IDR option that offers interest subsidies for subsidized and unsubsidized loans.
What is REPAYE (Revised Pay As You Earn)?
Borrowers can file a claim to have their loan discharged if the school committed fraud.
What is Defense to Repayment Discharge?
Authentication requirements for an Outbound call.
What is first name + last name + zip code or year of birth?
Loan type discontinued in 1994.
What is SLS (Supplemental Loans for Students)