Internal
True or False: an associate can process their own return
False: an associate CAN NOT process their own return. it is recommended an SLT member process all associate transactions.
True or False: An associate can place unpaid merchandise in a shopping bag and leave it behind the cash wrap
false, no associate holds. unpaid merchandise inside of a shopping bag is an internal indicator and should be reported to the Shrink0 Hotline
True or False: we should assume someone is stealing based on their disability?
False: we do not make assumptions about any customers based on race, color, religion etc.
True or False: if a customer says "I'm going to smack you" you should physically removed them from the store
no you should not physically remove the customer from the store. You should ask the customer to leave and if they refuse call Mass Security
True or False. is the register summary an internal investigative tool?
True: the Register summary can be used as an investigative tool for AP
True or False: Paid- Out over $10 should be approved by home office or AP
False: Paid- outs over $25 must be approved by DM or home office communication authorizing the charge
TRUE or FALSE? When Team Selling, you should remind the associate about a key selling behavior or to Expand the Sale
True
what to do if a customer following you and say " you have a problem go head call security. I'll wait right here"
attempt to verbally de-escalate the situation and disengaged from the customer and report the it to the EOC
True or False. I report internal theft indicator in the AP ap
False- all internal indicators should be reported by calling the Shrink 0 hotline or Ed
True or False: all bills should be scanned in the counterfeit machine
False- $20 bills or higher should be scanned
True or False: can i check a customer's purse/ bag/ or clothing
No, we should not ask to look in a customer's purse, bag etc.
What should you do if a customer who was involved in a prior safety/ harassment issue re-enters the store