AP/Operation
Cashwrap
Selling Behavior
100

What are 3 examples of Internal Indicator?

- Stashed merchandise

-Missing no-sale receipts

-Associate skipping bag check

100

True or False- Merchandise inside a shopping bag has no sensors or receipts attached is an External indicator

False- Merchandise left behind the cash wrap without documentation is an Internal Indicator


100

True or False- Associates are allowed to use a fitting stall with their friend who is shopping at a the store

False- associates should always communicate with a leader if they want to try on merchandise 

200

True or False an associate can ring up their own  transaction 

False- no associates are allowed to ring up their own purchase transaction 

200

True or False. Associates are allowed to process non-sales transactions to get money for lunch

False-no sale transactions should only be processed for changed orders for registers. 

200

TRUE or FALSE- Conversion loops are the best deterrent for internal opportunities  

True- effective conversion loops generate great business and build internal awareness

300

True or False. I report internal theft indicator in the AP ap

False- all internal indicators should be reported by calling the Shrink 0 hotline or Ed

300

True or False: Associates can keep customer credit cards in a drawer next to the cash wrap

False- Customer credit cards/ money/ ID should be secured inside the store safe.

300

True or False- best way to report internal indicators is to call Ethics hotline

False- all internal indicators should be reported by calling the Shrink0 hotline

400

True or False. Associates can enter their own phone number when processing a customer transaction

False- customer information should be captured during transactions. Associates should not enter their own info. 

400

True or False- Deposits do not need to be verified. 

False- nightly deposit should always be verified, and the deposit bag signed. 
400

True or False- An associate can give an acquaintance a shopping bag without them making a purchase

False- we should not be giving out empty shopping bags without anyone making a purchase. 

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