NEW PT SCHED.
When entering the patient’s demographics adding the zip code to the field labeled City does what?
Auto fills the remaining address information.
When should you check a patient Chart encounter note for an established patient?
Every time you schedule
From the Cadence Central Scheduler Dashboard page, what tab will you select to begin a med refill?
Refill Medication Tab
After completing your message, which button do you select to send the message?
Send
What is the protocol for Elmhurst Lab scheduling
2 weeks Prior than APC appointment
In the patient look up box, what 4 fields are required to register a new patient?
NAME, DOB, GENDER, SSN
Under which section in the response history page will you find the patients PCP if assigned to their insurance card?
Highlights
Before you can refill a medication, you must check what?
last appointment date
True or False .There may be instances where you will need to change the message priority.
False
Which 2 facility's do we do initial labs for
Queens/Elmhurst
On what page will you see if the patient’s insurance was verified or not?
Query Status Page
On the “Book-IT” Tab, what field allows you to select who the patient is being scheduled with?
Provider/Resource
On what page will you find the list of a patient’s medications to audit?
Snapshot page
What information will be entered in to the “To” section of the message?
The pool provided by your script
What Tab do we check for lab orders?
Active Request Tab
What is the tab used to add a patient’s insurance coverage from the registration page?
Add Coverage
In what section will you verify the established patients demographics?
Patient Registration page
What information is needed from the report viewer when refilling a medication? (2 answers for complete credit)
Dept. & Ordering Provider
True or False. When sending an IN basket message, you are responsible for freehand typing the message.
False
What two protocols Can we do when a patient calls for lab appt from anywhere other than the 2 Facilities we schedule.
Cancel/Reschedule
In what field is the specific location code and clinic entered into?
Department
How many appts can a patient have scheduled for a specific dept at one time?
One
Under the header labeled “Contacts” what tab must you select to enter the patients contact information before setting up your refill?
Incoming Call
What is the average turn around time for messages to be received If a patient asks?
72 hours
when booking the lab appt at Elmhurst what is the provider resource we choose from the workflow
EL-150