definitions
How is primary PSAP used?
The first communications center to answer a 9-1-1 call
What is Fire service communications?
Fire alarm dispatching
list the common elements of basic telecommunications
information gathering and Radio and telephone communications
Explain the purpose of a formal organisational structure.
It is critical to have rules and policies that leave little discretion for interpretation.
How is secondary PSAP used?
Receives transferred 9-1-1 calls for dispatched
What is EMS communications?
information gathering,
call processing
pre-arrival instructions
Paramedics air/ground
Describe the relationship between a Communicator's code of ethics and PSAP
assist the public in an emergency situation
Explain the term "service area" in the context of EMS.
The area may vary depending on the type of service provider
What does Professionalism involve?
involves honesty, integrity and how others perceive you
What is communications with the public?
9-1-1 calls and relaying information from response units to the public
Describe what law enforcement communications involves
Law enforcement communications involves the dispatch, communications and resource management of law enforcement units (police personnel, detective bureaus, tactical support/hostage rescue teams, crime scene investigation units, explosive ordinance disposal units, ect. )
List and describe the informational resources available in a PSAP.
The telephone book.
-Cross reference or city directory
-Maps
-Internet and search engines.
What is Ethics?
A system of principals
What is commutations between members of the same agency
unit status, assigning response units and keeping supervisors apprised
Explain the difference between a policy and a procedure.
A policy is a system of principles to guide decisions and arrive at rational outcomes
physically signaling that you are listening involves what?
Nonverbal attending
what is Chain of command
defines the relationship between front line telecommunicators, supervisors and managers
what is Communications between Public Safety Agencies?
Exchange of information between neighbouring agencies
Explain the Communicator's responsibilities regarding confidentiality.
They must understand that the information they are providing.
PSAP means what?
Public Safety Answering Point