A
Public Safety Answering Point is referred to as what?
What is PSAP
Primary function of the operator at the public safety answering point?
What is answering 9-11 calls
CAD means what?
What is Computer Aided Dispatch
Inner character is defined by what
Who you are
Telecommunicators.....empathize or sympathize?
What is empathize.
Over 240 Million of these occur every year.
What are 9-1-1 calls made in the United States
Secondary function of the operator at the public safety answering point
Transferring 9-1-1 calls to the dispatcher
PSAP is responsible for providing service to whom?
What is the community.
This is the most common and overlooked resource in the Public Safety Answering Point.
What is the telephone book.
CAMEO means what?
What is Computer-Aided Management of Emergency Operations.
What does the Acronym, TERT, mean?
What is Telecommunicator Emergency Response Taskforces.
Telephone books, Cross-reference or city directories, maps, Computer aided dispatch, internet search engines are all what?
What is PSAP Information Resources
Communications professionals who perform call taking and dispatching duties is known as what?
Safety Telecommunicator
A system of principles is known as what?
What is ethics.
Correctional facilities, animal control, towing services, public works are all examples of what?
Honesty, Integrity, Humility, accountability and desire to learn new techniques to a perfect job skill are referred to as what?
What is professionalism.
Organizational structure for personnel and job responsibilities, are referred as what?
What is the chain of command.
What agency is responsible for or dedicated to developing emergency contingency plans?
What is the office of emergency management.
A formal guide for actions and behavior is known as what?
What is code of ethics.
Information gathering, radio and telephone communications, resource allocation, record management, functioning under FCC rules, handling requests and being responsive to calls from the public are all what?
What are the common elements of telecommunications.
Facilitate communication with the public, between members of the same agency, between public safety agencies and between public safety agencies and support service entities are what?
What are the four primary functions/tasks of the public safety communications systems.
The simultaneous dispatch of multiple resources for certain emergencies is known as what?
What is mutual response.
Law enforcement communications, Fire service communications and Emergency medical service communications are all what?
Supplying supplemental personnel, equipment of other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response is known as what?
What is mutual aid.
These are important because they help to establish the standard of care that telecommunicators are committed to perform.
What are policies and procedures.