Standard Protocols
OBGYN
Pulmonary/Sleep
Endocrinology
Early 2000's trends
100
How long do you hold for a lead to answer?
2 Mins and send In-basket message to Med Spec leads.
100
Can patients' self-refer?
Yes, as long as they have a NAN(No Auth Needed) insurance.
Premera Sherwood needs auth as well as Tricare Prime
100
Where do we look to see if there is any pretesting requirements for new patient or established patient?
Referrals, After Visit Summary, Recalls Tab, Telephone Encounters.
100
What Diagnosis's do we see new external patient for?
Type 1 dm, Hyperthyroid, Thyroid cancer, Thyroid nodules and Hyperparathyroidism.
100
What artist was super popular in the early 2000's that created school supplies?
Lisa Frank
200
When we have a doctor from another clinic calling to speak to one of our providers, who do we transfer them to?
The Operator line.
200
What is the process for Glucose testing appointments?
Patient will be given drink while in the room with provider and remain there for 1 hour after finishing the drink and then complete labs.
200
Do any providers see for Pulmonary Embolism
No, Direct patient back to PCP or ER
200
What Slot do we schedule urgent new patients?
Designated Urgent New Patient slot on providers schedule 1x a week.
200
Everyone had one of these but always forgot to feed it.
Tamagotchis
300
When a vender calls in an asks to speak to a provider about a new medication, what is our protocol for handling these calls?
We ask that all vendors go to symplr.com and click on "Register Now" to complete the credentialing requirements or call 866-373-9725 option 1.
300
How often can patient have Annual Physicals/Well Women Exams?
366 days 1 year and 1 day. This is due to insurance.
300
When can patient schedule phone visit?
Phone visits are only to be scheduled when the provider has it notated in the last chart notes or verbal auth is given from the front desk.
300
Are patients established with a provider if they see them in the hospital?
Any patients who are seen in the hospital regardless of if one of our providers consulted are considered not established until they see a provider in clinic.
300
These were easier to take care of then real pets
Robot Dogs
400
How long do we hold for one of our fellow ACE partners?
5 Mins
400
What is centering pregnancy?
Group Cohort where 8-12 patients are scheduled together for 2 hour appointments to educate and be seen by a midwife. ACE does not schedule these. Notify front desk pool.
400
What do we do when patient wants to be seen before expected date?
Send a high priority TE to the Pulmonary Triage Pool with reason for sooner appt request.
400
What are nurse visits for?
Sensors, pumps, and devices.
400
It is a snack, but it was also a shirt at one point.
Popcorn Shirts
500
There is an attorney or lawyer calling and they are needing to request records for a court case. Who do we send them to?
Direct them to HIM
500
What is the process for scheduling wound checks for C-sections?
Schedule 2 weeks out from C-section, cannot be on the same day as 4-week postpartum visit with provider.
500
Who do we contact for scheduling procedures?
Procedure Schedulers, If no answer TE to triage pool.
500
Check in Times for appointments and pump starts?
Device appointments w/ Diabetic Educators (diabetic pumps, CGMs)--30 mins
All Provider Appts, New and Follow up -15 mins
500
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