Salesforce
What Salesforce view should a CCC work in?
CCC Console
What program has Adobe created to help educate people about resources in their area?
Maslow
What tool in Salesforce do you use to schedule referrals?
Scheduling Component
How do you close a CHBP gap? (2-part answer)
1. Normal BP Reading 139/89 or below (If not normal stays open)
2. Checkbox (Electronic Reading)
Who are the founders of Adobe Population Health
Jayme Ambrose and Patricia Duryea
How often should a PHQ9 over 9 be completed?
Every 30 days
What member qualify for PERS?
C-SNP, SNP, DSNP
What are the 4 scheduling steps needed to schedule a referral to an RD?
1. Visit Type - Registered Dietitian Consult
2. Visit Attendees - (1) Yarely Lopez
3. Visit Time - Availability review
4. Visit Review - Verify all scheduling info is correct (You must include Reason for Visit in the "description box")
What 5 Preventative screenings does an Adobe CN/MA provide?
9 or higher
What place did APH win in the best places to Work small businesses category in 2024?
10th place
Which 3 occasions should you capture a physical signature on a CM Consent?
1. Initial Visit
2. When coming back "on service" after being "discharged"
3. Annually (best practices: every 6-months)
What service in-home delivery services do members qualify for after a post-hospitalization?
Chronic Meals
Where do you go to cancel a scheduled visit?
"Cancel" tab in the Visit Scheduling section
What are 3 important questions to answer when completing Medication Adherence?
1. Is the prescription filled for 90 days?
2. Are you enrolled in Express Scripts?
3. How is members medication being picked up/delivered?
What is the APH Vision statement?
"To change and innovate the in-home experience."
When should a Telewell care plan be created for a member?
When a member needs more attention and close follow-up:
- Behavorial Health Needs
- High Medical Needs
- High utilizers
What does OTC stand for?
(Bonus: Name 3 items you can get from this catalog)
Over the counter
What are the 2 new referrals that CCC are receiving from SNP RN's?
1. Tier 3 members
2. Behavioral Health
How often do we get a Medication Adherence list?
What date does it need to be cleared by?
1. Monthly
2. Contact members before the 25th
What accreditation did Adobe Population Health achieved in 2021?
(Utilization Review Accreditation Commission) URAC
Provide a mark of distinction for healthcare organizations to demonstrate accountability and their commitment to quality
Issues flagged in Salesforce by assessments with important topics to discuss/follow up with members on based on Home Safety Assessment?
Action Items
Name at last 3 of 6 scenarios when members can use the Wellcare Spendable card?
1. Health foods
2. OTC catalog
3. Home improvement and Safety Items
4. Utility Assistance
5. Rent Assistance
6. Gas
If you receive a referral for a member in the hospital or SNF setting, what action should you take?
Contact or visit the hospital/SNP and request to speak with case management/social work and open a service plan to assist with safe discharge.
Which open gaps are the CCC responsible for closing in-home?
1. Comp Diabetic Care Eye Exam - Diabetic Eye Exam
2. HRA - Health Risk Assessment
3. - Cologuard Screening
4. HbA1c
5. Controlling High Blood Pressure - BP
How many name changes has Adobe Gone through in order from 2018-2025?
(Bonus: what year did these changes occur?)
1. Adobe Case Management - 2018
2. Adobe Care and Wellness - 2022
3. Adobe Population Health - 2024