Lobby Ops
This is the main area for watching the security cameras and metal detectors.
What is the Front Lobby/ Guard Desk?
This building is made with strong materials that can not only withstand the force of a large vehicle, but is also bullet proof.
What is The Guard House?
What is a Yard Dog?
This walk includes making sure doors are secured and exit lights are working and visible.
What is The Emergency Exit Walk?
Before we were known as Best Buy, our company was called this.
What is Sound of Music?
This is the proper procedure for visitor sign in.
What is:
1.) Greet the visitor through phone and confirm appointment with leadership.
2.) Ask for government issued ID.
3.) Fill out the Visitor Log.
4.) Issue a Visitor Badge.
5.) Issue a high visibility vest (if necessary).
Yard entry for inbound trailers should only be allowed if all of these are present.
What is:
1.) Government issued ID.
2.) Valid Schedule ID.
3.) Proper BOL(s).
Drivers that service customers and install a wide variety of appliances.
Who is Home Delivery/Install Team?
This walk includes documenting the current status of dock doors and dock status lights.
What is The 700/900 Dock Walk?
This tag shaped card is said to be the only one of its kind that customers can identify with their eyes closed.
What is a gift card?
This is the time interval that a camera tour should be completed.
What is Every Hour.
These are some examples of when a gate house violation should be submitted.
What is:
1.) Handwritten seal.
2.) Mismatched seal.
3.) Incorrect trailer number.
These are the steps required to allow a visitor vehicle into the Best Buy yard.
What is:
1.) Confirm appointment with Koch Team or leadership.
2.) Check visitors ID and write down company name, current time, and license plate when entering the yard.
3.) Mark time when visitor leaves the yard.
This walk includes making sure hazardous materials are properly disposed of, and that the bins they are disposed in are properly labeled and in good standing.
What is the Environmental Waste Walk?
With VCR's and VHS being a booming business in the mid 1980's, Best Buy briefly offered this from 1987 to 1990.
What are movie rentals?
These are the 'busy times' that are experienced in the lobby.
What is:
1.) Start of shift
2.) Break Times
3.) Lunch Time
4.) End of shift
These are the most common items to take outside with you when a Koch trailer arrives.
What is:
1.) Abloy Lock Keys
2.) Radio
3.) Gloves
4.) Seal Clippers
These are the steps required to allow foot traffic in the Best Buy yard.
What is:
1.) A valid reason for access.
2.) Be signed in if not a Best Buy employee.
3.) Must be wearing a high visibility/reflective vest.
This walk includes visually inspecting integrity of the structure and reporting any suspected breach attempts.
What is The Fence Walk?
Best Buy has helped customer recycle more than 1 billion pounds of this.
What is e-waste?
These are the items that get signed out to GWW's and WCS every business day.
What are:
1.) Scan guns
2.) Radios
3.) Hip Printers
4.) Battery Packs
5.) Webcams
This task should be performed on every live load trailer before allowing it to leave the yard.
What is Check to Make Sure the Trailer is Empty?
These are the most important steps to take in the event of a yard breach.
What is:
1.) Stay inside the guard house and make sure the door is securely locked.
2.) Call 911 immediately.
3.) Keep continuous CCTV coverage of the person(s) as much as possible.
This walk includes proper placement of these structures and documenting condition, lock status, and noting inventory (or lack thereof).
What is The Trailer Walk?
Geek Squad agents make approximately this many house calls per year.
What is 5 Million?