Facts
Scenarios
Coverage
Business
MISC
100
This can be ran over the phone with applecare?
What is Diagnostics!
100
Ashley asks: Do I have to purchase AppleCare Today??
AppleCare -Within the 1st Year! AppleCare+ -Within the 1st 30 Days!
100
The limited warranty comes with Mac, iPhone, iPad, & iPod?
What is... 1 Year of Technical (Hardware + Software) and what is... 90 Days of Phone Support
100
This Service allows a business customer to register up to 5 systems?
What is Joint Venture!
100
The location of the AppleCare rep that will respond to this phone call from BRO FIVE on their tour in France
What is an AppleCare Representative from europe?
200
The amount of accidental incidents are covered with AppleCare+.
What is 2?
200
Jill replies to the specialist: "My son works for bestbuy and is tech savvy, to he can fix it for me".
Acknowledge that your son is tech savvy, and assure her that AppleCare is the best solution for any technical hardware issues, and that apple will void the warranty if a third party does a repair.
200
The service fee for a cracked display on an iPod Classic?
What is $29!
200
Joint Venture offers a "stay running" service that gives you the ability to request technical advice over the phone.
What is Mobile Genius?
200
The amount of glasses that becky owns.
What is 23?
300
The amount of contact centers applecare has World Wide?
What is 60!
300
If I never use my AppleCare, can I get refunded?
Yes, Customers can contact AppleCare at anytime within the plan to request a prorated refund. Full refunds are available within 30 Days of purchase.
300
This support can Julio receive when having simple questions about operating or with any apple brand app? (While under AppleCare)
What is Phone Support?
300
This service comes in handy if our technician requires to keep the system for more than 24 hours.
What is Equipment Loaner Service
300
The 1 Year support offered to professionals using FinalCut Pro, Compressor, Motion, Logic Pro and MainStage?
What is AppleCare for Professional Audio/Video Support
400
This type of AppleCare Support operates 24 hours a day?
What is AppleCare Chat?
400
Kat purchased a new iPad and did not add AppleCare+, She no longer has time to make it to GSP to add AppleCare+, What is another option for Kat?
What is AppleCare+ can be added within 30 Days of purchase of the phone 1-800-APL-CARE
400
Do iPhone and iPad Batteries fall under AppleCare Hardware Coverage?
What is Yes!
400
The manager that has used an AppleCare+ incident for accidental damage.
Who is Jon Bon, Smarfie, & _______
400
How much is the flat rate for a 13 inch MacBook Pro? How much is the flat rate for a 15 inch MacBook Pro?
What is $280 What is $310
500
This website is a useful tool when locating service centers and apple stores for international customers?
What is Locate.apple.com?
500
Melanie has cracked her display and has AppleCare+, she leaves for vacation tomorrow and needs it replaced. She cannot make it to the store, what is her options?
Overnight replacement with AppleCare+ Put a hold on the credit card! On IOS devices.
500
A term referred to as a replacement product that is extensively tested and every part is a genuine apple part, and comes with 90 Days of warranty?
Remanufactured not refurbished
500
This item takes 4,253 stitches to embroider.
What is the Apple Logo on our blue shirts?
500
This apple employee has the largest shoe size at GSP?
Who is Ahmed at Size 15!
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