Sign in errors
A customer signs in and receives "Your Apple ID has been disabled..."
This is the article which instructs us how to resolve the issue.
HT204106
The location in which you can see if a customer has enabled Two Factor Authentication.
iCloud Support App > Summary > Apple ID security subtab
The most relevant article to provide a customer regarding the topic on a chat or via email.
Reset their password to unlock the account.
HT204106
When signing in on a new device, you'll be prompted to enter this if two factor authentication is enabled.
Verification code.
HT204974
On iOS, customers can reset their password here.
Settings > Your name > Password and Security.
Is the following statement true or false:
Customers will be able to receive iCloud email while their Apple ID is deactivated.
False.
HT208503
The location which you can determine if a customer has started the account recovery process.
iCloud Support App > Account > Security tab.
The meaning of "DS Error Message: Too many attempts" in iCloud Support App.
Customer has incorrectly answered Security Questions too many times and can't login for 8 hours.
HT204106
The location in iOS that a customer can generate a verification code for sign in.
Settings > Your name > Password and Security > Get Verification code.
True or false: A Customer can use a friend or family members device to reset their password.
True.
HT201487.
If the customer requests to block, restrict, or suspend the processing of their personal data, they must do this.
Deactivate their account.
CP400452
This person can help you recover you account when you're locked out.
(Must be preconfigured before the lockout)
Recovery Contact.
HT212513
A customer from Cuba mentions they have an inactive Apple ID and want to reactivate it. This is how we proceed.
Deny the request.
Embargoed account. CP400427
A customer needs to turn off find my iPhone for a repair but can't receive a verification code due to device damage.
iCloud.com > Sign in > quick access to find my devices.
When attempting to reset a password and the account is in recovery, this is how a customer can speed up the request (if asked for by Apple)
1. Verifying a 6 digit code sent to your primary email address.
2. Providing credit card details.
HT204921
True or false: Wallet activity is part of the data that can be requested for download.
TRUE.
To avoid delays or cancellations of the account recovery process, do this.
Turn off other devices that are signed in with your Apple ID until the process is complete.
HT204921