iPhoto
iWork
Visuals
A-P-P-L-E
Business

100

The default way iPhoto organizes your photos using time and date.
What is Events.

100

The three programs that come in the suite.
What is Pages, Keynote, and Numbers.

100

A brand new way to learn about our products and ask for help.
What is Smart Sign.

100

A method, through conversation, with which we extract vital information concerning the customers' needs.
What is probing.

100

The first step in an ongoing relationship between a small to medium business and an Apple Store.
What is an intro.

200

The feature used to send out photos from iPhoto, using E-Mail, Facebook, Flickr, etc.
What is the share button.

200

A way to control your Keynote Presentation via an iOS device.
What is the Keynote Remote app.

200

A detailed chart outlining the location of every product on the floor sent down by corporate.
What is a planogram.

200

"Hey are there any other questions that we can help you out with? I hope we were able to address all of your concerns, have a great day. Here's my business card, if there's ANYTHING you need, come back and see us. We'll be more than happy to help you."
What is an example of a fond farewell.

200

A new service that allows businesses to Get Set Up, Get Trained, and Stay Running.
What is Joint Venture.

300

How to view your photos by the people that are in them.
What is Faces.

300

A palette/feature used in all 3 applications to control all editing and formatting.
What is Inspector.

300

The act of loading predetermined content onto all macs and iOS devices.
What is Imaging.

300

Every customer in the store should be _______ in a timely and friendly fashion.
What is Approached.

300

A way for small and medium businesses who have continuously purchased from the Business Team to receive special offers.
What is Loyalty Pricing.

400

The way to toggle between Before and After versions of a photo during editing.
What is the Shift Key.

400

The feature used to quickly remove a color or background from any image (i.e. making your own Clip Art).
What is Instant Alpha.

400

A way of communicating any given issue to our visuals team.
What is a ticket.

400

Name the three 'As.'
What is Acknowledge, Align, and Assure.

400

In Joint Venture, what is defined as one system.
What is a computer, iPad, iPhone, accessory (Time Capsule/Airport), and a display.

500

The way to load an alternate library.
What is holding Option during launch.

500

The keyboard shortcut to enter fullscreen.
What is Option+Command U.

500

Steps you should take if an alarm sounds.
What is approach the loud noise and ask if any person needs help, then remain there until another person arrives.

500

Name the Apple Steps of Service.
What is Approach, Permission, Present, Listen, End with a fond farewell and an invitation to return.

500

All of the features of Joint Venture.
What is Setup, Training (up to three 2 hour sessions), Remote Genius, a loaner 15" MacBook Pro or 13" MacBook Air (if the repair is more than 24 hours), any time tune-up, and priority Genius Bar service.