Macbook
AirPods
HomePod
AppleCare+
Business
100

Apple introduced two new chips for our MacBook Pro line. What are the names of those chips?

M1 Pro and M1 Max

100

Apple introduced which new generation of AirPods? (What number generation?)

3rd generation AirPods

100

What colors do the new HomePod Minis come in?

Space Gray, White, Orange, Yellow, Blue

100

How many incidents do you get with  AppleCare+ coverage on iPhone? 

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service4 and 24/7 priority access to Apple experts by chat or phone.

100

What one of two things qualify as business engagement?

Business introductions or Linked Sales within given week.
200

How many megapixels is the new MacBook Pro camera? Who benefits from this?

1080p, which is great for staying connected with friends and family but also for those who work from home or use the camera for online meetings!

200
What is Adaptive EQ?

Music on a more personal note.

Adaptive EQ automatically tunes music to the shape of your ear. Inward-facing microphones detect what you’re hearing, then adjust low- and mid-range frequencies to deliver the rich details in every song, customized for you in real time.

200

How many voices can Siri on the new Hompods recognize? 

6 different voices! Siri can recognize the voices of up to six different family members on HomePod mini — and create a personalized experience for each person. So the music Dad hears when he asks for something he’d like is totally different from what the kids hear when they ask. And with Personal Requests, Siri can recognize a particular voice and relay that person’s information from iPhone apps like Messages, Calendar, Reminders, and Contacts.6 And of course, HomePod mini keeps your information private and secure.

200

How much does a rear glass replacement cost on an iPhone with AppleCare+? 

$29 plus tax. Is the service fee for rear glass replacements on iPhone. 

200

What is corporate gifting and who qualifies for it?

Anybody qualifies for corporate gifting! Corporate gifting is when a companies provides  gifts or awards to employees/clients anytime of the year for any reason. Apples business team can help with ideas and inspiration for businesses looking to give their employees/clients gifts. 

300

How many microphones are on the new MacBook Pros?

Three studio‑quality mics.Thanks to mics with an up to 60 percent lower noise floor, MacBook Pro can capture even the subtlest sounds. And the three-mic array uses directional beamforming so your voice always comes through loud and clear.

300

What IPX rating are the new AirPods 3rd generation? 

IPX4. Both AirPods and the MagSafe Charging Case are rated IPX4 sweat and water resistant, so they’ll withstand anything from rain to heavy workouts.

300

Apple introduced Intercom with our newest Homepods. How does it work?

With more than one HomePod mini in the house, you can easily communicate with your family members by voice using Intercom. Ask Siri to send your message to the whole house or to individual rooms — and everyone can easily respond.

Intercom also works with your other Apple devices so you can send and receive messages through CarPlay while you’re driving, on your AirPods during a workout, or with your Apple Watch when you’re running errands.

300

How long do customers have to add AppleCare+ on a new purchase of an iPhone. 

You can buy it within 60 days of your iPhone purchase:

  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of iPhone and proof of purchase are required)
  • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
300

What are the different ways business customers can purchase through Apple Business? 

Outright, Leasing, and Net 30

400

Name the ports on the new MacBook pros

Magsafe 3, Thunderbolt 4 x3, Headphone jack, HDMI, and SDXC

400

How many hours of battery do AirPods 3rd generation provide WITHOUT access to the charging case. 

AirPods 3rd generations provide 6 hours of playback time on a single charge. 

400

What are the minimum system requirements for HomePod? (What devices can be used to setup HomePod) 

iPhone SE, iPhone 6s or later, or iPod touch (7th generation) with the latest iOS; or iPad Pro, iPad (5th generation or later), iPad Air 2 or later, or iPad mini 4 or later with the latest iPadOS

400

What is iPhone express replacement? 

iPhone Express Replacement is an excellent way for customer to get overnighted a replacement phone. AppleCare will place a hold of the full value of the device on the customers card until they receive the damaged device back. A $99 dollar service fee is what will be charged once the service is complete and replacement has been processed.

400

How does a business get a custom online store setup? 

Getting a custom online store setup is easy with an Apple business specialist. The Apple business team only makes custom online stores after we reach to the customer and verify they qualify! The company must have a custom domain to be setup with a custom online shop. 


500

What is ProMotion on the new MacBooks and who benefits from this?

ProMotion. ProMotion comes to Mac for the first time, making everything from scrolling through a web page to gaming super fluid and responsive — while also reducing power consumption. With refresh rates of up to 120Hz, the adaptive technology automatically adjusts to match the movement of the content. ProMotion video editors can also choose a fixed refresh rate that precisely aligns with their footage.

500

What generation bluetooth do AirPods 3rd generation use? 

Bluetooth 5.0 The biggest benefits of Bluetooth 5.0 are faster speeds and more range. And we mean a lot faster and further. Bluetooth 5 has a maximum of four times the range, eight times the bandwidth, and twice the speed.


500

What is the cost of AppleCare+ on the new HomePods? 

$15 dollars! For two years of technical support and accidental damage support. 

500

What is the annual cost of AppleCare + on the new 14inch MacBook and 16 inch MacBooks? 

AppleCare+ on the 14inch MacBook runs $279 or $99 a year with ongoing coverage. 


AppleCare+ on the 16inch MacBook runs $399 or $149 a year with ongoing coverage.

500

What is Net30? Who might benefit from spending this way?

A credit account setup directly with Apple where a customer can pay with purchase orders, allowing a 30 day window to settle their balance with Apple. 

Companies that are constantly purchasing in store or online, lots of medium/large businesses use this as a solution for frequent purchases and overusing credit cards. 

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