Apple Care
This is the cost of Apple Care One.
This is how many devices are covered?
$19.99 & 3 Devices
iPhone 17, iPhone Air, iPhone 17 Pro & Pro Max
This is when we should be utilizing Connect and Personalize
During every interaction!!!
These are our four hero products
iPhone, Watch, iPad, & Mac
These are the newest benefits of the new AirPods 3
Live Translation, New fit, Better Battery Life, Better ANC
These are the devices that have theft and loss coverage
iPhone, iPad, & Watch
These are the newest features of the iPhone 17 Pro and Air
What is Thinnest phone ever, new vapor chamber, A19 Pro Chip, newest colors, 2TB Option, same great price!
These are the benefits of using Connect & Personalize
See info such as Back up, carrier info, account password, other known devices, recommendations
These are the iPads that are eligible for the Back to School Promo
iPad Airs and iPad Pros
These are the devices that Apple Intelligence is available on
ALL iPhones, Every iPad except 11th gen, EVERY MAC, Apple Vision Pro
Can you add more devices and if so which ones, how much per device, and how many?
Yes! Any undamaged device under four years old (except for AirPods - one year), $5.99 and unlimited devices
These are the different ways a customer can buy a iPhone
Apple Card Monthly Installments, Carrier Financing, Pay in Full, iUP, iPhone Payments
This is what happens when we don't use Connect and Personalize
MISTAKES!
These are the metrics we are measured on for our Hero Products
What is Apple Care +, Accessories, Discussed Apple Intelligence
This is when we should discuss the benefits and demo Apple Intelligence
During EVERY Interaction!!!!!
These are the benefits of Apple Care
Discounted repair/swap costs, free battery replacement after 80%, Theft and loss for applicable devices, priority over the phone support
This is why Apple is the best place to buy an iPhone
One stop shop, Set Up, Business, Carrier financing/promo, Apple Financing, Non biased non commission support, BEST Customer Service
Bonus: Show how to go through the purchase flow for a iPad, Watch, or Mac
Hands on EasyPay
This is how the Back To School Promo works and when it ends
Student Discount + either $129 or $179 off of an eligible accessory
These are the benefits of Apple Intelligence
Writing Tools, Photo Clean up, ChatGPT Integration, updated Siri with Text to Siri etc...
Bonus: How would you position Apple Care + to a customer who has never needed it or believes in insurance.
How would you overcome objections
Role Play with Jose
This is how you can Demo Apple Intelligence on an iPhone
Photo Clean up on the sample photos, writing tools on the notes/mail app, type to Siri any where etc
This is the tool that you can use to help with Mac purchases. Explain how it works.
True or false: We get measured on our Connect and Personalize utilization
Mac Recommendations
TRUE!
BONUS: Name some free Apple Services that customers can get a trial for
Apple Music, Apple Fitness +, Apple TV+, Apple Arcade
These are the benefits of Apple Business
Single point of contact, Apple Business Connect, Consultations, expedited support