This PR allows you the specialist to assist customers who want to exchange their watch bands.
NAME THAT PR!
What is PR2442 - Support Watch Band Exchanges
100
This PR allows you the Specialist to understand Apple Watch Essentials.
NAME THAT PR!
What is PR2461 - Apple Watch Essentials Guide
100
This PR tells Specialist to get the customer to the Edition team.
NAME THAT PR!
What is PR2456 - WATCH EDITION CONTACTS
100
This PR helps Specialists address customer concerns about picking the correct band or case size.
What is PR2449 - Assist with Try On and Sizing Inquiries
100
This PR instructs the Service Specialist to research the issue using applepedia, colleagues, and onsite leadership.
What is PR2292 - Customer Engagement Model for Service
200
Which model types are eligible for Watch Band Exchanges?
What is Watch or Watch Sport
200
Name two differences the Watch Editions customer's journey will go through prior to receiving their watch.
What is a Y5 Block, Delivery Appointment telephone call, Delivered Via Courier, or Final Outreach call.
200
In the PR doc, where can the hours of operation for the Watch Edition Team be located?
What is the Resources Tab
200
If customers wish to view band lengths and see band measurements, this is a great OLSS Specialist can recommend.
What is the Watch Sizing Guide.
200
Customers can exchange bands as often as they wish as long as they are within ____ ____of the original Apple Watch delivery.
What is 14 days.
300
What payment type is eligible for Apple Watch band Exchanges?
What is Credit Card
300
In the PR doc, provide the telephone number for contacting the Watch Editions Team in the U.S.
What is 877-778-0864
300
Specialists can book a Try-on appointment for customers using this tool.
What is iSell.
300
This news article shows the ship times for the Apple Watch.
What is AN6285 - Ship Time for Apple Watch.
400
Which tool do you the Specialist use to send the customer mailing labels for the an Apple Watch Band Exchange?
What is BOSS
400
This Apple Watch comes in 38 mm or 42 mm, stainless steel or black.
Name this watch!
What is the Milanese Loop.
400
If the customer wants to email their concerns to the Watch Edition Team, provide that email address.
What is edition_support@apple.com
400
Customers can book their own appointment up to ___ days in advance, you are able to book appointments up to ____ days in advance for Sports/Watch and ___days in advance for Edition.
What is 3, 7, and 14.
400
This news article shows the information for Apple Watch Resellers.
What is AN6287 - Apple Watch Reseller Availability.
500
When will a customer who is exchanging a Apple Watch band receive their refund?
What is after the original watch band arrives at the warehouse, refund will process within 2 days.
500
"A delicate milling and tumbling process enhances the beautiful pebbled texture. Magnets concealed within the soft, quilted leather allow you to simply wrap it around your wrist for a precise fit and a trim look," describes which Watch Apple band?
What is the Leather Loop.
500
Customers from this country will be ask to show their Government ID.
What is China.
500
This PR informs Specialist what to do if they notice a D76 Gem Alert on the customer's order
What is PR248 - Interpret GEM Alerts and Decline Messages