What is the Apple Watch Sizing Guide & PR2449 - Watch Try on/Sizing
200
Which model types are eligible for Watch Band Exchanges?
What is Watch or Watch Sport
200
Name two differences the Watch Editions customer's journey will go through prior to receiving their watch.
What is a Y5 Block, Delivery Appointment telephone call, Delivered Via Courier, or Final Outreach call.
200
In the PR doc, where can the hours of operation for the Watch Edition Team be located?
What is the Resources Tab
200
If the customer wants to try on a watch in our retail store, Specialists can use this tool to create the appointment.
What is iSell.
300
What payment type is eligible for Apple Watch band Exchanges?
What is Credit Card
300
In the PR doc, provide the telephone number for contacting the Watch Editions Team in the U.S.
What is 877-778-0864
300
For this Apple Watch customer type, Specialist is book appointments 2 weeks in advance.
What are Edition's customers.
400
Which tool do you the Specialist use to send the customer mailing labels for the an Apple Watch Band Exchange?
What is BOSS
400
This Apple Watch comes in 38 mm or 42 mm, stainless steel or black.
Name this watch!
What is the Milanese Loop.
400
If the customer wants to email their concerns to the Watch Edition Team, provide that email address.
What is edition_support@apple.com
400
Watch/Sport customer can have their appointment booked this many days in advance.
What is 7 days.
500
When will a customer who is exchanging a Apple Watch band receive their refund?
What is after the original watch band arrives at the warehouse, refund will process within 2 days.
500
"A delicate milling and tumbling process enhances the beautiful pebbled texture. Magnets concealed within the soft, quilted leather allow you to simply wrap it around your wrist for a precise fit and a trim look," describes which Watch Apple band?
What is the Leather Loop.
500
Watch Edition orders will have this color text in Toolbox
What is Red
500
At Try-on appointments, customers from this country will be asked for Government ID, and it must match the name on the reservation.
What is China.
500
This PR explains exactly how Edition customers requesting to return an Apple Watch are to be treated.