RIPD (Or is it RIDP?)
What information do we look up & use to verify community partner's identity for RIDP?
The Assister List. Once the tech verifies that the CP is on the list, the RIDP value in WP can be updated.
What piece of information does the AP Team recommend be added during account creation, but is not required? (hint: cannot be required since not everyone has one).
Social security number.
Name a type of change that can be done through Applicant Portal (website).
1) Applying for and renewing benefits 2) Reporting and making changes to their case 3) Uploading requested documentation.
Name at least 2 account types in Applicant Portal.
1) Individual 2) Individual AR 3) Organization AR 4) Community Partner 5) EBI User (Eligibility & Benefit inquiry user) 6) OSMB (Oregon School Meal Benefit System)
Name the compatible browsers with Applicant Portal.
Internet Explorer, Chrome, Firefox, Safari, Edge.
How many RIDP verification questions does the user have to answer correctly before their RIDP is verified?
3 questions.
And a maximum of 5 questions can be asked total.
Name one reason why a user may be unable to pass RIDP for their account and might need to look for paper documents to send us.
Users with little to no information in Experian’s system (especially relevant for those with little to no credit history)
User is reported as deceased
User is blocked from their credit file
Experian interface is down or malfunctioning
User is a minor
User is new to the state and has no information for the agency to use/verify.
Two potential barriers to using the Applicant Portal website.
1) Language barriers 2) Not able to complete RIDP 3) No access to internet/limited computer skills 4) Physical or other disabilities
If a CP applies for a client through Applicant Portal, how does the CP get associated to the client's case?
Automatic association – If no pend on the case the CP gets automatically associated to the case - no action required by a worker.
Applications that pend, for Agency Review, have the CP’s information on the application PDF and will be added by the Eligibility Worker that works the task.
List 3 things the AP Tech Team can do for the caller.
1) Go through manual RIDP process 2) Walk Oregonian through known errors 3) Troubleshoot other errors 4) Submit CA Tickets regarding the AP 5) Get screenshots from the Oregonian's account 6) View the Oregonian's application in AP 7) View the application numbers that are generated through AP 8) Answer technical AP questions. 9) Resolve duplicate login accounts.
Give an example of an RIDP question that can be asked from OVERS.
1) What county were you born in? 2) What is your mother’s maiden name? 3) What is your father’s middle name? 4) What city were you born in?
True/False: If the CP makes an account in error (without an invite), the tech team is able to request an account deletion, regardless of whether RIDP has been passed or not.
True. CP's need to use their work email address for their CP organization's account due to the nature of their job.
Name at least one change that CANNOT be done through Applicant Portal.
1) Moving from CCO to open card 2) Changing name or DOB or SSN 3) Changing head of household 4) Removing an alternate payee 5) Changes to good cause for child support
The AP Tech Team is not allowed to discuss this with EBI users.
Client benefit information (either verifying benefits or anything on the client's case in the AP system). We are only discussing technical issues with EBI users.
This is usually the issue when the browser freezes or the navigation buttons on the web page do not work.
Incompatible browser.
Name at least 3 pieces of information that can be found in DHR.
1) Driver's license number 2) Make/model of vehicle 3) year of the vehicle 4) License plate of the vehicle.
What is the difference between deleting an account and disabling an account?
Deleting the account fully removes the information from the system - no longer viewable in CA IDM.
Disabling an account makes the account inactive, but the account information still exists in CA IDM/AP.
Name 4 pieces of information that the client can view/find on their dashboard.
1) Case numbers & client ID numbers 2) Checking benefit amt. 3) Checking renewal dates 4) Reading their correspondence and making changes to communication preferences 5) Checking on the status of their application 6) If they have more than one application on file, they can access old apps 7) finding resources for help and locating a CP in their area.
Name all the account types that use the MFA authentication step.
1) Community partner account 2) Individual AR account 3) Organization AR account
Can cell phones or tablets be used with ONE Applicant Portal?
Yes - We can do full applications on the phone; however, the website is not optimized for cellphone or tablet use and might be hard to read. (Note: Applications can only be done through the website and not the app).
Name two of the three ways users can complete Remote Identity Proofing.
1) RIDP can be done in the online account when the system generates enough questions.
2) Through manual identity proofing with the help of the AP Technical Team.
3) The individual can call Experian.
What part of the MFA step only happens once, during account set-up (for CP and authorized representative accounts)?
"Activation Code." This code activates the email address in order for the OTP to be received. This step only happens during account set-up.
TIP: Can also be thought of doing the OTP step twice - both are codes received in the CP's/AR's email.
Name at least one financial change that can be reported in the applicant portal.
1) Income
2) Work hours
3) Tax filing status
4) Resources
5) Expenses
What are EBI users and how do we know if they have one of these account types?
Users from other state agencies (non-ODHS/OHA) who have view access ONLY in applicant portal. You can tell an EBI user if their login is their P# or OR#. These users access the site by logging in through Citrix and using the internal AP URL.
The reason a client would see the "'My Dashboard' is not available for this account" error when they login to Applicant Portal?
This error code appears at login when a head of household or dependent case member, who is only associated to a single case, attempts to log into their account AND the case has been marked as confidential in worker portal. You can change this in the "non-eligibility update" in WP.