Payouts
How to set up a specific payout information?
Step: Driver Payouts
Selected: View Payout Resources
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Step: What is the driver reaching out about?
Selected: Account settings
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Step: What is the driver reaching out about?
Selected: How to set up specific payout information
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Step: What payment method are they setting up?
Selected:
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The driver wants to know how upfront earnings are calculated? What is the RR?
Upfront earnings - educate
The driver did not receive a cancel fee for a ride the driver cancelled the ride you want to know
Why didn't we pay [driver's name]" - Where can you check this?
Locate the 'Driver Received' section under the 'Overview' and review the reason found for cancellation.
How can a driver cancel their appointment? What is the RR?
Reschedule or cancel appointment process
The Driver did not complete Airport Quiz for CHI, what is the RR?
Need airport quiz
The Driver is receiving the SSN error in their Lyft Direct account? What is the Error list?
The driver wanted a ride receipt? What is the RR?
Ride receipt fare adjustments - General info
The driver vehicle is deactivated and he is not able to go online? What is the RR and where will you check in TOM?
Driver deactivated by Safety/Vehicle's and Doc's
Can we Prorate for a driver who has his flex drive vehicle in maintenance and asking you to prorate Yes or no?
The Driver is not able to enter the queue because Cops are stopping them? How can we educate the driver?
Educate the driver with compass responses and fill the form
The Driver has an Express pay account and he did not receive the amount and it's been 3 business day's?
XP payout in progress
The driver had issues with the long pick up bonus for an Upfront Ride? What is the RR?
UFP - Long pickup bonus: Bonus Received
The driver is requesting to refund the rider for a cancel fee charged? What is the RR?
Driver requesting fee refund for passenger
The driver is in consequence level 2 because of over due for maintenance and he provided you proof on maintenance what is the RR?
Maintenance issue - Express Drive local
The driver is not able to enter the queue in SEA airport and you checked the MPG is 24 how can we educate the Driver?
Unable to enter SEA queue
Driver reported someone else took control of their account and driver responded with proofs?
ATO evidence
The driver has completed a ride and says he has not seen the earnings yet? What is the RR?
UE Ride processing time
The Driver requesting for an cancel fee and the ride was cancelled by Rider, and the app denied the concession with a reason Driver didn't arrive at pickup location? What is the RR?
Did not arrive at request
The driver's weekly rental amount for hertz has been failed and he is on Consequence level 3 and they need help in payment query for which number we ask the driver to call and whom they call?
Foundever's Customer Support Line: 972-936-8999,
At some airports, Drivers may be able to claim a higher position in the queue by returning to the staging lot within 60 minutes of completing a short ride.
The Driver had Issues setting up payout information and when you checked he is not eligible for Instant pay enabled. What is the RR?
Instant pay enabled
Driver requesting Pet Ride bonus when you checked you did not receive the bonus? What is the RR?
UE - Pet Mode - opt in
How to Issue a negative Bonus?
If a driver receives a ride payment or cancellation fee for an incomplete trip, issue a negative bonus in the amount of the drivers earnings.
The driver has returned the vehicle and requesting for a refund to a different card? Can we do it?
We're only able to issue a rental deposit refund to the original card used to make the payment.
Name two ways to order them and RR in Compass
From Compass ATL - Airport placard request submitted and Applicant tab past shipments