Customer Experience
What sets Saia apart?
YOU - the employee
What does Opt 132 do?
Appointment Notification - Appt Call List
Used to view an account OS&D Special Instructions.
What is opt. 78-23
What year was SAIA founded?
What is 1924?
FreightBill Look up Master tracing
What is Opt.5 screen
Name steps that will help enhance the customer experience.
What is the Importance of Follow-up, Role of Empathy, compassion, patience and Effective Communication techniques?
What are the 2 types of appointments and what are their meanings.
What is a BILSET -When the shipper adds on a BOL to NTFY a customer for delivery. PRESET- When an account is coded with a NTFY and any shipment shipping out or delivering to this location will always require an appt.
This is used to view a trailer History.
What is opt.62?
How many terminals does SAIA currently have?
What is 213?
Adding Mass F18 Notes on Freight Bill
What is opt. 80-44?
This will assist in sending a customer a copy of the invoice if it is not available on the F21 image verification screen.
What is Opt. 80-25 screen.
The purpose of Opt 'E' on the 132 screen?
What is Email appointment requests to customers
When a driver calls in regarding a box torn/product damaged and consignee is refusing box, but they are also short, what is the next step?
**Bonus points (25 points): What status does the driver code the shipment?
We will issue an ADE for both exceptions and have the driver enter the delivery status as DS.
These are our international locations.
What is Alaska, Hawaii, Puerto Rico, Canada, and Mexico ?
This F function will help take you to the PU screen from the freight bill inquiry screen.
What is F17.
When scheduling a PU what information is needed from the caller under special instructions?
A way to update a customer contact info in the master appointment file.
What is Option (U) under the 132 screen.
This is used when you want to Reprint/Send Request of a Shipper Load & Count
What is opt.78-82?
SAIA was founded in what city?
What is Houma, LA ?
What screen will help you know a status of a trailer and identify its next stop?
What is opt.16?
What is the difference between an accessorial dispute and a freight bill review?
Bonus (25 points): Where do they need to be filed?
Accessorial is when a customer is disputing that a service was performed or not valid.
Freight Bill Review-Customer is reaching out regarding money/rating issues.EX: rating or billing errors, quotes not properly applied, discount or tariff discrepancy.
Both can be filed on our website under Tool & Resources-Disputes.
What's the fee for non-business hours delivery?
$169
If you are asking the below question, what process are you following?
What address is the freight currently at? What did you receive? If we have the PRO number, what does the bill call for? If we PU the freight, will the customer be short on their PRO?
What is a Misdelivery Entry.
In 2015, Saia acquired what company?
LINKEX?
When a user views the AR Inquiry by Freight Bill
What is Freight Bill Inquiry F16 ACCOUNTING HELP, Opt.4?