Contracts
the CORE individuals who can create & edit contracts in the Admin Console
Shristi and/or Yassir
what day of the week does the U.S. Appreciation team process incentives? what time?
every Wednesday at 5pm UK time (12pm EST)
the order type for those who have been removed from a community
Out of Community
25 years
need to ask Appreciation a (non-urgent) question. where do I go to ask?
email americasappreciationhelp@cspace.com -or- send a request through a Zendesk form (Julia can share this link again)
what does it mean when you're creating an order and the contract you need does not appear in the dropdown?
the contract has either expired (will need to be extended), the contract doesn't have any more funds left (will need to increase total budget), or the contract does not yet exist
the main vendor that C Spaces uses to offer incentives to their members
Virtual Incentives
where to go when suspicious but unsure if a member has been removed from a community -or- want to know if a member is apart of any other communities
Affiliations & Password Reset / Find Member Unaffiliation
Acquisition
a member is receiving their reward in the form of a Gift Card Pass - how to find out what brands are available at the given amount?
by accessing the VI Now portal > filtering for the GC Pass -or- country under the Brand tab
where to go when curious about how much $ has been spent against a contract and how to determine the split between activities, participation, and welcome gifts
either the Completed tab or the Budget Dashboard
for those who are curious if they've placed an order or not, or they simply want to see the history of what a member has gotten. where do they go?
Admin Console > Appreciation Orders > Member Order History - OR - the Completed tab > filter by contract or community > export any and all orders > filter file by specific member(s)
when creating an order, enterprise and community have been selected and member emails are added. admin is still throwing an error! why could this be? (multiple answers)
an email may be incorrect (ex: juju@hatmail.com)
a member may not belong to the community selected - this is why 'use member community' is an important feature
a member may have been removed
julia is near the hub of C Space. where does she live?
Boston, Massachusetts
a reward worth the equivalent of $5 USD is being sent to members from multiple countries and curious to know what brand options members will see in their respective currencies - ex: USA = $5, Japan = 780, Australia = 8
navigate to VI Now and filter on each GC Pass -
USA would see all of their brand options, Japan would see Amazon, and Australia would only see 4/18 because 8 AUD is a very low amount for them. this is a good reminder that checking brand options is important to consider when giving points