GK Script
Step One
Name on the screen
Handles Concern
Rebuttal/Answer Question
Alot of calls
Not Interested
Why are you calling?
New Rate = electric
Church
treasurer
Hello
Pitch
Locked In
Attention
It supports your call
Message
Do you work for the electric company?
No. I work for APG - we're one of the suppliers you can choose from
Crabby Bills
General manager
Smarten the Lead by:
Asking who, what, when, contact info
Creates Action
The Order/Re-issuing Order
All suppliers are different
Bad experience
What address are you calling about?
All of them. Not location specific. The information is on all of them.
Family Medical Center
Practice manager/Office Manager
Step Two
Title (applicable to business)
Said with expectancy
Intention
It's not a good time, call me back
Too busy
Are you trying to sign me up for something?
No. I'm just trying to see if the qualifies and if so, what for.
American Power and Gas
Director of Finance/Finance Manager
Step Three
Maybe you can help me = PITCH
Customer feels heard
Acknowledgement
It doesn't have to be the most recent copy
I don't have a bill
You have the wrong number
There are NO wrong number - the state is deregulated, every number's the right number
Barbara's Beauty Salon
Owner/Salon Manager