North Carolina
Value Framework
IBM
CS Roles
Products
100

This the capital of North Carolina

What is Raleigh?

100

This many products have "financials" as a domain they cover

4 (ACM, A1, A1 Demand and CTC)

100

This person has been the CEO of IBM since 2020

Who is Arvind Krishna?

100

This role is the delivery point of contact and is responsible for project governance and risk management.

What is an Engagement Manager (EM)?

100

Apptio's 3 main product families

What is Cloudability, Apptio and Targetprocess?

200

The male version of this bird is bright red and it's also the official state bird of North Carolina

What is the cardinal?

200

Cloudability has this many solutions areas

What is 12 total? 6 for Optimize Usage and 6 for Understand Fully Loaded Costs

200

IBM was founded in New York City in this year

When is 1896?

200

This person leads the detailed use case discussions and documentation. They responsible for solution design and configuration. 

What is the Technical Consultant? 

200
This product allows customers to see their IT spend in various ways. It includes budgeting, forecasting, viewing actuals, billing, and OOTB and custom reporting.

What is ApptioOne/Apptio Costing & Planning? 

300

North Carolina is known for this estate. It's the largest home in the United States.

What is the Biltmore Estate?

300

Your customer has been using ApptioOne for years but are struggling to find value.  They heard about Apptio Cost Management at the TBM Conference and think that might be a better option for them.  Should you recommend they explore ACM in the Value Framework?

No.  ACM is meant for smaller less complex organizations.  You should discuss what the root of the problem is and bring in a CS Advisor and/or other product specialists to help.

300

IBM stands for this

What is International Business Machines?

300

This group is responsible for SSO and Data Automation facilitation. They also help with credentialing for Cloudability. 

What is the Data Automation Team (DAT)?

300

This product allows customers to track, budget, forecast, and bill for their non IT/shared services spend. 

What is EBM (Enterprise Business Management)? 

400

This is the North Carolina State motto

What is Esse Quam Videri (to be rather than to seem)?

400

This is where you would fin Shared Services/Operations use cases

What is Products -> Non-IT?

400

In 1969 IBM computers and software helped with this event

What is the Moon Landing?

400

This group helps sales and CS when scoping services. They are responsible for determining the correct services packages to meet the customer use cases.

What is the Services Sales Team?

400

This product allows customers to better understand and manage their total cost of public cloud services.

What is CTC (Cloudability Totalcost)? 

500

This drink was created in North Carolina. Don't let the name fool you, it's non-alcoholic!

What is Cheerwine?

500

A CIO uses the AVF in this way

Go to Personas -> CIO -> explore domains of interest.

500

IBM's Deep Blue defeated the best player in this game in 1997

What is chess?

500

This group helps enhance and provide technical assistance to the customer. They are actual hands on keyboard help for the customer and are guided by a certain FTE percentage that the customer pays for.

Who is the Managed Services team?

500

This product allows customers to track their labor costs based on project data like project spend, labor allocation and timesheets.

What is LFM (Labor Financial Management)?

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