ECR
First step to proceed with EVs
Promote Self Service
What List was Updated?
HRBP
What does ASA Stand for?
Average Speed of Answer
What should we do with Requests of information for DR employees
These cases should stay in the Employee Services ECR team for us to redirect to the local HR department.
What is the discrepancy found in the Follow Up process?
Consultants in Toronto follow up twice before closing a case for non-response, while those in Bogota follow up only once. To standardize this process, we propose that all Employee Services teams follow up twice before closing any case.
CMS automatically follows up on cases twice. This is the reason for our proposal to align with the four communications generated by the system.
What's the focus for this week regarding Adherence?
Take (both/full) breaks and lunches
Where should we route EVs from Barbados?
The EV letter request for Barbados employees should be routed to Barbados (BRB): HRDM-B queue.
Where do we find additional SQ Updates?
Shared Point
What's the importance of taking just that "1 call"
Keep our ASA on target