SHI History
Our Founder and CEO
Who is Thai Lee?
These are the two main components of the Customer-Centric Approach.
What is Seek to Understand and Ensure Value?
This piece of hardware can be referred to as the "intersection of your network".
What is a Core Switch?
Longest River in the US.
The 3 GTM/OKRs for 2025
What is Networking, Datacenter, and Security
The year SHI started
What is 1989?
A reason or occurrence that forces a customer/prospect to act or make a decision.
What is a Compelling Event?
This is what DIPO stands for.
What is Discover, Impact, Profile, Obstacle (for QBS)
The # of Continents on Earth.
What is 7?
These are the 3 components of articulating value which enables you to write an effective email. (covered in prepare to engage/prospecting-mindspark session)
Compelling Event, SHI Value Add, Explain the Connection
The $ amount that Thai Lee spent to purchase SHI
1 Mil
We listened to customer feedback (customer advisory board) to create these
What is the 4 Outcomes?
Necessary hardware in the data center even if customer is "100% in the cloud"
What is Networking hardware?
The # of Planets in our Solar System
"What is the maintenance date?" can be categorized as this in DIPO
What is Profile?
Customer Retention Rate at SHI
What is 99%?
What is SPR?
Most powerful way to start a question based off the scale of powerful question
what is "what if?"
The First State in the US.
What is Delaware?
What is Guided Customer Research, Strategy, and Outreach?
The amount of technical resources at SHI
What is 1000?
A centralized location that breaks out our 4 outcomes by providing additional information and lines of business for each outcome.
What is the Periodic Table?
What is Block , File , and Object Storage?
2nd President of the United States
Who is John Adams?
5 out of the 8 Keys to Active Listening
what is: slow down, ask 1 ? at time, repeat what you heard, eye contact and body language, don't think about what you want to say next, build on what they give you, be comfortable with silence, practice empathy?