Training
True or False These three methods allow to project excellent customer service attitude
Believe in yourself
Have an Open Mind
Always agree with the customer
What Is False
What was the name of February's training
What is Providing Telephone Customer Service
The first flight to depart DEN was United Airlines Flight 1062 with a destination to _____
Kansas City International Airport
True or False
Colorado has Crocodiles/Alligators
What is True
True or False
These are effective methods for cross-cultural communication
Speak loudly
Use complete sentences
Use Langauge assistance Programs
What is False
Example "You couldn't have followed the directions, or it would have worked properly"
What is Rude Customer Service
This famous john McClane movie was partially filmed at Stapleton Airport in Denver
What is Die Hard II
Spanish word meaning red in color
What is Colorado
Mirror the customer's rate of speech
Use simple language
Use basic sentence constructions
Use remote access tools
methods that encourage effective cross-cultural communication
“I can completely relate to it. It’s always a bad experience when something like this happens. We’re sorry for that and we hope this is never repeated again"
What is being empathetic
The first flight to arrive at DIA was United Flight 1474 from Colorado Springs. name of the first passenger to get off the plane
Who is Elrey B. Jeppesen
Lines separate these states on a map Wyoming, Nebraska, Kansas, Oklahoma, New Mexico, Arizona, Utah
What are Colorado's borders
"I'll stay right here with you until this is fixed"
Is an example of
What is showing excellent customer service attitude
reinstating, summarizing, giving them your attention, and asking more pointed questions
What is showing your listening
The last flight out of Stapleton flew to _____
What is London
These 8 elements can be found with in Colorado above ground even on maps
Gold, Silver, Lead, Iron, Carbon ,Vanadium, Copper, Tellurium
What are Colorado Cities named after elements
(Goldfield,Silverton,Leadville,Ironton,Carbondale, Vanadium, Copper Spur, Telluride)
Establish a customer relationship that is effective
Gather information regarding the problem
Are examples of
What is involving customer in problem solving process
Customer is the focus point of all decisions related to delivering services and experience to create customer satisfaction, loyalty, and advocacy
What is Delivering a Customer Centric Service
Bluecipher is a big horse, he tops the scales to a whopping ____lbs.
What is 9,ooo lbs.
A Dessert inspired by the nearby snowy peaks. He named this two-item combo "the black cow." Today it is better known by what name?
What is the Root Beer Float