Negotiate Elsewhere
All Blues, No Clues
You Can't Handle The Regards
100

A guest asks for a fitting room. What are 3 must-do steps to ensure a complete fitting room session?

  • Carry the products to the fitting room for them
  • Hang the products in order of SOD
  • Check back in with guest within 2 minutes and offer expert opinion (if they welcome it)
100

What are the 2 essential questions most closely related to location?

  • Where are you going?
  • What’s the weather like?
100

What is a PK Quickdraw?

  • A fact about an item that you can quickly give a guest that shows interest.
200

A guest wants to try on jackets. Besides helping the guest into the jacket (a non-negotiable), what are 3 points you can/should show them? (there are 6 possibilities)

  • Cuffs
  • Pockets
  • Zip up jacket to bird logo level and put on hood (can they put it on easily)
  • Hood halo/side adjusters
  • Zip up shell all the way
  • Cinch waist
200

What are the 2 essential questions most closely related to motion?

  • What are you doing/What’s the activity?
  • High Output or Low Output?
200

(Surprise Daily Double) What does FAB stand for? What does CER stand for? (Daily Double Multiplier) Explain each letter for double points (Must be complete to qualify)

  • Features, Advantage, Benefits
  • F – Point to
  • A – What is does in general
  • B – What it specifically does for the guest’s needs
  • Connect, Educate, Recommend
  • C – Ask open ended questions, 5 essential questions, get to know them and why they’re in
  • E – Provide a few options that might suit their needs, talk through each with them to help narrow down
  • R – Give a final recco based on your discussion with the guest & seal the deal
300

A guest asks to try on a shoe. What are 4 must-do steps for a complete shoe fitting experience?

  • Bring out requested size & size/color alternatives
  • Unpack, unites, loosen & hand each shoe to guest to put on
  • Check for sizing and toe placement with guest
  • Invite guest to walk around & assess fit and feel with them
300

What is the one essential question that is subjective?

  • How hot or cold do you run?
300

(Ladder Question, 100 points possible each) Lightning round! Urgency matters here, just like it matters on the floor!

Marc will ask 5 questions on a time limit - up to 500 points can be earned.

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