CHPT 1
CHPT 2
CHPT 4
CHPT 6
CHPT. 7
100
Good _________ skills make the work environment more pleasant , less stressful and more satisfying
What is Interpersonal Skills
100
Having ___________ means believing in yourself.
What is Self-confdence
100
Age discrimination act protects people at what age?
What is 40
100
_________ is someone who buys or uses the product or services of a company.
What is customer
100
________ is an attribute of sound that can be descibed as high or low.
What is Pitch
200
___________ skills allow you to apply specialized knowledge and procedure such as the use of a particular software.
What is Technical skill
200
A good employer will provide honest and constructive information often called_____________.
What is Feedback
200
_________ are guidelines or accepted beliefs about what is right or wrong.
What is Ethics
200
__________ are departments or employees within an organization who use the product or services provided.
What is Internal Customers
200
________ is an attribute of voice that conveys the attitude or emotional state of a speaker.
What is Tone
300
Another name for Long Range Planning
What is Strategic Planning
300
______________ skills enable you to use your time well.
What is Organizational.
300
_________ are similar meaning to values and are principle rules of acting in the right manner.
What is Morals
300
___________ are the people or other organizations that buy or use product services provided.
What is External Customers
300
__________ is reviewing and revising a message to improve it's form and content.
What is Editing
400
Once a plan has been set into motion is has to be periodically ________.
What is Evaluated
400
Hair that is clean and trimmed and comb has a lot to do with_________.
What is Appearance
400
__________ refers to a combination of personal standards of behavior or traits such as integrity and moral strength.
What is Character
400
Plans of actions for achieving goals
What is strategies
400
__________ is important for all types of written messages from a simple -email message to a long report.
What is Planning
500
After a plan is developed the work is ___________.
What is Organized
500
__________refers to the rules and customs that guide polite behavior in a particular setting.
What is etiquette
500
__________ is long term attributes; they don't change from day to day or situation to situation.
What is Core Values
500
understanding the concerns of someone's feeling
What is Empathy
500
sending a message to a receiver
What is Publishing
M
e
n
u