Water Production
What is the minimum incoming water pressure required for proper water production?
40 PSI
What should the RO holding tank pressure be when the tank is empty
6–8 PSI
A customer hears a loud alarm from the manifold every 15 minutes. What does this usually indicate
Water detected in or beneath the manifold
A customer is having difficulty pushing the tubing into the faucet fitting. Is a tight fit necessarily a defect?
No; the connection is designed to fit tightly
"My AquaTru is producing water very slowly." After checking the home water pressure, and find 25 PSI.
What is the likely cause and resolution?
Low water pressure. Incoming pressure should be at least 40 PSI. If the home cannot reach 40 PSI, recommend a countertop model with a built-in pump.
A customer says their production rate has gradually decreased over several months. Which two filters may need to be replaced?
The Pre-Filter and RO Filter
A customer has low water flow from the faucet. The tank pressure is only 3 PSI when empty. What should you recommend?
Adding air to bring the pressure to 6–8 PSI
What should you do if water has collected in the manifold tray
Drain the water and dry the area with a towel
What should the customer do if the tubing is difficult to insert into the faucet fitting?
Push the tubing firmly into the fitting until it is fully seated
"My faucet isn't giving me much water."
The empty RO tank has a pressure reading of 10 PSI.
What is the likely cause and resolution?
Too much air in the tank. Release air through the Schrader valve until the empty tank reaches 6–8 PSI.
A customer reports slow production. You inspect the tubing and find a sharp bend. What should you recommend?
Straightening the tubing and replacing it if it is damaged
The RO tank has more than 8 PSI when empty. What should the customer do
Release air through the Schrader valve until the pressure is 6–8 PSI
A customer installed the manifold and immediately hears beeping. There is no obvious active leak. What should you have them check?
Check whether the leak tray and leak detection sensors are wet
Why may the faucet tubing connection require additional force during installation?
The material and design of the tubing/fitting create a tight connection for a secure seal
"The manifold keeps beeping after I installed it."
You find a small amount of water around the manifold tray and sensors.
What should you do?
Dry the manifold area, tray, and leak sensors thoroughly. Then monitor the unit. If the alarm continues, inspect for an active leak.
A customer says their tank takes more than 3 hours to fill. What should you check first?
Incoming water pressure
A customer says there is only a small amount of water in the tank shortly after startup. Is this necessarily a problem? Why?
No; the system can take about 2 hours to fill a tank
The customer accidentally got water around the sensors while installing the manifold. What should they do?
Thoroughly dry the manifold area, leak tray, and sensors, then monitor the unit
Before pressurizing the system, what should you verify about the faucet tubing?
Is fully inserted and securely seated
Clue:
"I can't get the tubing into the faucet. I don't think it fits."
The tubing is undamaged and the fitting is correct.
What should you tell the customer?
The connection is designed to be tight. Push the tubing firmly into the fitting until it is fully seated and secure.
A customer has low production, and their home water pressure is below 40 PSI. What AquaTru solution could you recommend?
AquaTru countertop model
Name two factors that can significantly reduce the water production rate.
Low incoming water pressure and low water temperature
The manifold alarm continues after the area and sensors have been dried. What should you investigate next?
An active leak around the manifold, tubing connections, joints, fittings, or valves
A customer reports a leak after installing the tubing. What should you inspect?
The tubing connection, tubing condition, fittings, and gaskets
A customer says:
"My system used to produce water quickly, but over the last few months it has become much slower. I checked the water supply and the valve is fully open. The tubing isn't kinked, and my water pressure is 50 PSI."
What is your next likely troubleshooting step?
Check the filters. Since production has gradually decreased over several months and water pressure/tubing are not the issue, the Pre-Filter and RO Filter may need replacement.