Policies
Where I can view my accrued PTO that I can currently use.
What is GSS (Global Self Service)?
This is the educational organization that UHG has partnered with for secondary education.
What is Capella University?
This application can be used to look up vision, medical and dental providers for members.
What is the Rally Provider Site?
This system/application is utilized to direct schedule a HC visit.
What is PCSS?
The amount of lead time necessary to submit for vacation or flex time approval.
What is 24 hours?
This is the program employees can use to earn money by completing activities to improve health.
What is Rally for Rewards?
A caller needs to be one of these to update a member's address.
Who is Member, POA, or Conservator/Guardian?
While some restrictions may apply, CN and Member Services reps utilze this system for member updates such as address, email & PCP information.
What is GPS?
I need to alert these 2 groups immediately anytime I am having system issues, have an unplanned absence, am running late or leaving early.
Who are WFM and a supervisor?
This program is a available 24/7 telephonically for employees to outreach with well-being resources whenever you need them.
What is EAP (Employee Assistance Program)?
This is a place outside of ICUE where I can find RSAs completed in ICUE.
What is the Pathway HRA visits tab?
As of 4/17/2024 This is the primary system/application that should be used to verify an AR or POA on file.
What is Maestro?
This policy ensures that you are utilizing company provided equipment, following data security protocols, following your established work schedule, and establishes how to handle system downtime.
What is the Telecommuter Policy?
This site has discounts on tickets, electronics, travel, and auto.
What is the UHG Discount site?
This is where to look to find out if a member's zip code offers their current DSNP plan.
What is UHC Community Plans website?
www.uhc.com/community plans
We can see notes from MS in this section of Maestro.
What is Recent interactions?
While cyberattacks continue to evolve, phishing remains one of the most widely used tactics to trick you into sharing private information. Employee should utilize this option within Outlook to notify Enterprise Information Security of suspicious emails.
What is the Report Message button?
This site is available for networking within the UHG community.
What is Viva Engage?
I can find hospitalizations information in this specific place on this platform (that is not ICUE).
What is Prior Auths in Maestro?
This system can show the PCP's NPI and Provider ID to update Pathway and GPS.
What is Nerve Center?