Job Aids are Your Friends
Two different job aids with information on order errors.
What are Order Validation and Generic Help?
An Order can create under the incorrect sign-on if the __________________ on the order is shared between different client sign ons.
What is First UPC Code?
Can use to fix future orders if customer places with store codes.
What is UPC X-Ref?
Error if No Rules set for a Client/Customer combo.
What is total order not divisible by pallet?
This job aid directs you to information location on a customer service topic.
What is Customer Service Material Matrix?
On a 53 report, the P represents what for the sender ID.
What is the Client/Principle?
Error you might see to set up a UPC X-Ref.
What is an Invalid Item?
Before Rules are set, what must be confirmed are correct.
What are Transmission Flags?
Two places where you can access CS Job Aids from AR.
What are Help buttons and CS Documents/Customer Service Tile?
This report gives us a side by side display of Client and Acosta Data Base information.
What is a 57 report?
The APL screen will show what type of pricing.
What is customer specific?
If items on the order are not available for the sign-on the order created under, they will fail the ______________, with an invalid error.
What is the Rules Engine?
Provides exceptions and scenarios that are contrary to standard processes and procedures.
What is the National Toolbox?
Document to use to resolve transmission errors.
What is Help/EDI docs?
It's cool to have Man. transaction set if orders sent to this team to manually key.
What is DEA Team?
This is the ultimate goal of the Rules Engine is to help achieve this.
What is Automation?