Patient Experience/Role Clarity
Warm welcome, waits and delays, warm handoffs
What are always events?
What is 2013?
Collected at every sick visit
What is a copay?
Taking not taking
What is med reconciliation?
Required for all send out labs except patient with Medicaid
What is specimen handling fee?
Amount of rings phones needs to be answered
What is 3 rings?
Who is Kayla?
Time phones are unrolled in the morning
What is 7:45?
Height and weight
What is needed to obtain BMI?
Now located at bottom right hand corner
What is level of service?
Acknowledge at 10 ft/ speak at 5 ft
What is the 10/5 zone?
Year moved from Medical Park to Lyndhurst
What is 2017?
Color scrubs clerical team required to wear
Number of feet items cannot be stored from ceiling
What is 18 inches?
Charge captures required at 2 year well visit
What are capillary stick,
Introducing yourself by name, role, and purpose.
What is a warm welcome?
Number of bathrooms in Arbor Peds
What is 19?
Scheduling system used patients are checked in
What is the DAR?
Nothing to be stored under what location
What is the sink?
Maximum age for dental varnish
What is 3 1/2?
Frequency of keeping patients informed of delays.
What is 15 min?
Team members who were original Arbor Pediatrics crew who are still here.
Who are Kribbs, Warner, Beth, Teri, Jessica
Number of forms attached to a 12 year old well visit
What is 4?
VFC stands for
What is vaccines for children?
Name 4 tests that require capillary charge capture
What are cholestech, hgb, bilirubin, and lead?