Requirements
"_______" are only available in select territories.
What is, "Field inspections"
True or False: All non-vehicle property damage claims handled virtually.
What is, "False."
The customer declines the offer for a virtual assignment and you request a field inspection
What is, "Frontier Queues"
After 4pm or on a weekend day, advise the customer the Physical Damage adjuster will call by _____?
What is, "The next business day."
What are the two types of payment conditions?
What is, "Good paycode or Bad paycode"
The customer declines or does not qualify for any of the virtual assignments, what step should be taken next.
What is, "choose 'Request Field Assignment.'"
The inspection is assigned to a "Frontier Queue," what steps should be taken?
What is, "advise the customer that there are no adjusters available in their area to complete a field assignment, and 'Reschedule/Move Assignment' to a virtual assignment."
Where can a customer pick up a rental vehicle?
What is, "Preferred rental company"
When the condition of drivability on a vehicle is compromised.
What is, "Vehicle should be non-drivable, or not safe to drive"
If the vehicle is not at the desired repair facility, what step should be taken next?
What is, "GEICO should move vehicle there prior to inspection."
The customer already left their vehicle at a body shop. What is important to remember?
What is, "Ensure the vehicle current location is correct"
If the customer declines or does not qualify for any of the virtual assignments which tab do you choose in ATLAS?
What is, "Request Field Assignment."
Fence, House, Trees, Signs, are all examples of?
What is, "Non-vehicle property damage"
True or False: The customer NEEDS to be at the shop at the time of inspection, or meet with the GEICO Physical Damage adjuster in-person?
What is, "False."
Status of an inspection can be found under which tab?
What is, "AD Summary Tab"
This tool is used by adjusters are using what for field inspection scheduling.
What is, "CRM"
Rating the severity of damages sustained to the vehicle.
What is, "Repairable or Total Loss vehicles"
How long are the scheduling windows for field assignments?
What is, "4-hour increments."
You may receive a pop-up stating "Drivable Field Assignments may not be available" This is your prompt to focus on the benefits of ______.
What is, "Virtual Assignments"
Who will reach out to the customer to secure any photos or documentation needed?
What is, "The SRT Team"