CRITS
What does CRITS mean
CRITICISM
Names of the WINS support from the GSO team
Michael Ubaldo and Pauline Pacuan
What is the name of the reinsurance system?
Reba
How many behaviors are there for our Arch Experience?
14
What do we call the current Activator activity, where we post videos about the different service areas?
Service Area Spotlight
How many members are there in the team
around 10 /10 members
Name at least 1 task that WINS support Area do.
Managing pending transactions
Manual policy transactions being processed in WINS.
System update - send by PDE team requires error.
User update - user errors coming to WINS via PDE.
Who are the team members working on Fac Re? Give at least 2
Kim Feyen, Raina McCann, Payten Hansen, Angelica Bendana
What does DCI stands for
Daily Continuous Improvement
Name at least 1 of the 4 activities from our "Bring the fun back!"
Discussion forum: Show and Tell
Chain Reaction
Name that tune/song
Mystery Game (Zoom the picture)
Who are the CRITS customers
Main customers are the state bureaus
When did the WINS suppport team transition to AA.
Sept 2020
Name two business units being currently supported by Fac Re Profiling
Property, Executive Assurance, Retail Excess
How many members are there in the Arch Advantage Team - General channel?
81
How many active members are there in the Activators?
7 / Seven
Give 1 of the Biggest challenges of the team
Always changes in the rules and guidelines to follow.
Coordination with the Underwriting operations and IT
Name at least 1 customers that WINS supporting to
Mostly in Arch presiding in NY and St. Paul
MGA - 3rd party brokers handling policies within Arch
What additional business units will be add to the service in the future?
All
What is the title of the story shared by Clint Parker from the last weekly update?
I can sleep when the wind blows
Which Service Area video was first posted in the fun stuff channel?
Clearance / Clearance Center
Goal as mentioned in the success story
Analyze how to reduce fines and CRITS
Goals of WINs support (Give 1)
Execute correct audits
Prevent unnecessary reversal that took penalty
Process improvements.
What was the go live date of production for Property in Reba?
September 1, 2021
In what channel did we store all the Service Area spotlight videos?
Tip, Tricks, Learning Opportunities channel.
What does the acronym A-C-T-I-V-A-T-O-R-S stand for? Give at least 5
Arch Creative Team, Innovating on Values, Advocacy, Talent, Opinions, Recognition and Service