Broker Engagement
Building strong relationships with brokers helps underwriters do this better.
What is making good underwriting decisions?
Having good relationships with coworkers helps with this.
What is collaboration?
This behavior encourages people to be themselves and include others.
What is Be Yourself and Choose to Include?
A go to market strategy helps underwriters pick the right ones of these.
What are risks?
This person is the CEO of Arch Insurance.
Who is Matt Shulman?
Checking in with brokers regularly is an example of this.
What is good communication?
Giving and receiving feedback helps with this.
What is improvement?
Talking to people with different ideas helps prevent this kind of thinking.
What is narrow thinking?
A good strategy makes a company stand out from these
What are competitors?
This phrase describes Arch’s focus on great service.
What is The Arch Experience?
Brokers who trust you will send you these first, giving you an advantage.
What is first look?
Instead of blaming people, focus on fixing this.
What is the process?
Hiding parts of yourself at work can be tiring. This is called what?
What is covering?
To succeed, Arch wants brokers to see them as this.
What is a problem solver?
Arch is different because they create solutions instead of just selling these.
What are off the shelf solutions?
The best way to work well with brokers is to focus on finding this.
What is a solution?
Coaching at work should be “always on,” like this.
What is power coming out of electrical sockets?
Giving a coworker a compliment can make them feel good because of this
What is feel good chemicals release?
Arch wants to grow business by working more with this group.
What are key brokers?
After a task, asking “What went well?” and “What can we do better?” helps with this.
What is improvement?
When handling a tough conversation with a broker, using this skill helps show understanding and build trust.
What is empathy?
Writing down tasks makes them this many times more likely to get done.
What is 2-3 times?
Including people from different backgrounds helps a company be more this.
What is innovative?
A successful go to market strategy is measured by increasing the numbers of deals won and the total amount of this
What are bind ratio and written premium?
Making 1% improvements every week can make you twice as good in how many weeks?
What is 70 weeks?