Is it lunch yet?
What is the command to price an itinerary as-is in Sabre?
WP
Which command do you use to finalize and retrieve a PNR in Sabre?
ER
What is an involuntary change?
A change request that the airline initiates
In the context of relay calls, what does TTY stand for?
Teletypewriter
What is the command to cancel the entire itinerary in Sabre?
XI
What is a voluntary Change?
A change request that the passenger initiates
What is the purpose of the Received from field in a PNR?
To indicate who provided the information for the booking
What is the purpose of the Ticket At Will (TAW) line in a PNR?
To specify the status of the ticket both before and after it is ticketed
Which fare rule typically outlines penalties for cancellations and changes?
Rule 16
What is a PNR?
Passenger Name Record
What are the key components of Chase Travel Service Quality?
Regulatory Compliance, Policy and Procedure, and Reinforce
A customer calls to cancel a flight due to a family emergency. You check the fare rules and find that it’s nonrefundable, but it allows a future travel credit. What should you say first?
“I’ve reviewed the rules of your fare. Although the ticket is nonrefundable, you can cancel and hold the current ticket’s value as afuture travel credit.”
What is the most common Amazon Web Services (AWS) status code?
Available
Which of the C.O.R.E. servicing ethos elements involve active listening?
Observant
If a customer calls in for a new booking and you’re unable to verify the account, to which department must you connect the caller?
Card Member Services
How would you search the availabilty for a flight departing on March 15 from New York, John F. Kennedy to Las Angelos California with Delta?
115MARJFKLAX8A¥DL
How do you handle operator relay calls?
Answer the call, verify the caller’s identity and follow the relay operator’s instructions.
Which Sabre classic view command do you enter to validate passenger/ticket information?
WETR* (line number of Open ticket found on the *T screen
Which command do you use to store a price quote in Sabre?
PQ
What is a defect?
An error or issue that has a negative effect on a customer’s reservation and results in a company payout
What indicates the way airline fare rules can affect the terms of a ticket's validity?
The ticket's expiration date
What steps should you take when handling Voluntary Changes?
Verify the fare rules, calculate the fare difference and collect any additional payment
Which tab in the graphical view of Sabre displays the ticket value and coupon status?
Ticketing
A customer has an itinerary featuring two fare basis codes. The outbound segment’s FBC displays “CHANGES ANY TIME CHARGE $99.” The return segment’s FBC displays “CHANGES ANY TIME CHARGE $199.” If the customer only wants to change their outbound flight, which fare rule guides the exchange?
$199
What are the codes for the four domestic U.S. taxes, fees and charges?
US, ZP, AY, XF