Ha
We create this transaction before we create a service request or service order?
Edit
When assigning the transaction to a Service Center, What status codes should we use?
Closed > transfer to service center
What ticket is created for customer refund claims?
VOC (3k)
When creating a product Liability Claim, What type of transaction Should we use?
Service Request
When Processing An accessory Exchange, What Detail Type should we use?
-200
When the purchase date is wrong in GCIC, what should we do?
Request BOS
These codes should match what issue the customer is experiencing with their device?
Symptom Codes
When assigning a transaction to a special group or department, you will more than likely need to change this?
Employee Responsible Number (ERN)
What care+ plan can only be added during POS?
Theft and loss
When creating User manual request, what is the TAT?
10-12 BD
When requesting the BOS, What is the preferred option?
SMS
IP rating stands for?
Ingress protection
When The customer States their device caused personal injury or property damage, what type of transaction should we create?
Service Request
When the customer demands to speak with a supervisor, What should you do?
Transfer to supervisor
What triggers FRP?
Unauthorize FDR
UBIF, BBY, CES and Battery +
This feature allows you to mirror what's on your phone's screen to a bigger screen, like a Smart TV.
Smart view
-400
-400
This is made up of one million pixels, and is a term used for the number of pixels in an image
Megapixel
This is a 15-17 digit unique code that validates ownership, identifies if the device has a valid network service, or can help find lost/stolen devices.
IMEI
This feature allows you to make calls over the internet connection, even when you are out of cell range or have no mobile data available.
Wi-Fi Calling
This is like an oil change or tune-up for your device and keeps things running smoothly. It also helps improve the user interface, enhance security, and remove minor bugs.
Software Update
This lock feature is designed to prevent unauthorized access or use of the mobile device without the owners consent.
Factory Reset Protection
This feature allows you to transfer data from old phones to galaxy devices using a wireless transfer, importing from iCloud, USB cable, microSD or USB Flashdrive.
Smart switch