AML & RISK
If a customer refuses CTR information, the transaction must be this.
What is refused?
A customer's ATM deposit is missing after two days. This should happen immediately.
What is filing a claim?
The first thing needed when someone requests information regarding insider credit.
What is a written request?
This phrase is used when the All-Clear signal is not displayed.
What is "This is Console Cleaning Company, can we come in and clean?"
This notice must be provided when printing a replacement card.
What is the ATM Safety Notice?
This report must be filed when CTR information is refused.
What is an AML Suspicious Transaction/Activity Referral (STR)?
This system is used by bankers and managers to file claims.
What is Cypress?
The Regulation O request is sent to this office.
What is the Reg O Program Office?
This person must carry the wireless pendant.
Who is the Searcher?
Captured cards must be documented on this log.
What is the Captured/Found Card Log?
Claims should be filed at this point in time.
What is when the customer notifies us?
Customers receive a response within this many business days if they, or any member of the public, requested information regarding outstanding credit to insiders
What is 21 business days?
Card readers and PIN pads are checked this often.
What is daily?
This document must be provided when someone requests CRA evaluation information.
What is the Citizens NA Performance Evaluation?
(Provide the Branch Services Checklist (Do not keep pre-printed copies)
Refer them to citizensbank.com for the Public File
Unclaimed cards are destroyed after this many days.
What is 7 calendar days?
This type of ATM issue requires a claim.
What is a withdrawal/deposit claim?
Every ID must be reviewed with this device.
What is a UV Light?
CRA information requests must be fulfilled within this many days.
What is 5 calendar days?
Colleagues are not permitted to quote rates for this product.
What is an annuity?
This guide provides acceptable ID verification requirements.
What is the ID Guide?
Only this person may provide a Medallion Stamp.
Who is a Certified Branch Manager?