SOP
Reporting
Quality
Who do I call?
Miscellaneous
100

How many days do CM's have to write notes after a visit or contact?

What is 48 hours. 

100

This System was created to provide protection and oversight from abuse for people with Disabilities. 

What is The Justice Center

100
In person visits are required every..

What is a Quarter?

100

I'm sick and I need the day off.

Who is your supervisor?

100

True or False: The CCO checklist is only considered complete if every check box is checked. 

What is true?


200

Life Plans must be published on which day?

What is Day 45?

200

Whenever you want to report child abuse you must call the State Central Register because you are certified as a..

What is a Mandated Reporter?

200

Making notes quality involve adding what.

What are personal details about the visit?

200

I think this is an incident but I cannot get ahold of my supervisor. 

Who is the ARD or QA. 

200

If this is missing from the Life Plan notes your supervisor cannot update the Informed Choice tab. 

What is the review of Teleconferencing?

300

If you are going to be off more than this number of days you need a Care Manager to check your voicemail. 

What is 3 days? 
300

From the time you discover it you have this much time to report suspected abuse. 

What is by end of business the next day. 

300

This is what PCR stands for. 

What is Person Centered Review?

300

I am locked out of Choices, and I hate my life. 

What is contact the state help desk?

300

When your supervisor sends you corrections you have this many days to send the corrections back. 

What is 5 days?

400

List 2 of the required components for Face to Face Notes. 

What are; Evacuation Ability, Ability to call 911, fire safety in the home. 

400

Updates are due this often on all open 150s

What is every 30 days?

400

In February Reporting of Incident moved to this platform. 

What is Comply Trak portal?

400

I am working late and a 150 happens and I am unsure what to do. 

What is send an email to your supervisor or touch base in the morning?
400

This region is the largest Region Prime Care serves.

What is the Finger Lakes?

500

Official call off procedure says you must use this method to contact your supervisor to call- off for the day.

What is via phone/ in person?

500

Name 3 types of Reportable Incident.

What are 

Physical Abuse

Emotional Abuse

Psychological Abuse

Sexual Abuse

Active Neglect



500

List the difference between Maltreatment and Abuse

What is....

500

I have a conflict of interest to report. 

What is email/ call HR?

500

This many papers is the max number of papers that fits into the hamburger fold envelope (9x11). 

What is 8 pages?

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