Inside the device
How much do you pay monthly for Applecare on an Apple Watch Ultra?
5 CHF monthly
99 CHF upfront for 2 years
Name 2 mandatory trainings from Atlas that the whole Genius Bar had to do this year.
- Customer Data Privacy
What does a customer need to sign before doing a depth and waterproofing test for their Ultra Apple watch?
Verzichtserklärung (waiver in English)
What Bit rate does Apple Music stream at?
16-24 bit
True or False
An iPad with apps installed weighs more than an iPad without apps installed.
True
The extra weight comes from flash storage storing more data in memory. The transistors in flash memory distinguish between a 1 and a 0 by trapping electrons. The more data a flash drive stores on it, the more electrons are trapped.
What component inside the HomePod makes it so heavy?
The woofer
What is the difference in numbers of hours in terms of battery life for video playback between the iPhone 14 and iPhone 14 Pro?
Difference is 3 hours
iPhone 14 has up to 20 hours of video playback
iPhone 14 Pro has up to 23 hours of video playback
- can be used on a range of iPad models (10th gen, Air, Pro)
- cheaper than the 2nd generation pencils
How many countires in Europe cover theft as part of Applecare+?
13 countries
Austria, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom
What was the original name of Apple as a company when it was incorporated on January 3rd, 1977?
Apple Computer Inc.
Dropped “Computer” from the company’s name in 2007 after the success of the iPod and Apple Music
What % of rare earth materials that are used in the magnets for the Magsafe feature of the iPhones are recycled?
100%
How many more megapixels does the iPhone 14 Pro have compared to iPhone 14?
36 megapixels more
iPhone 14/Plus has 12 megapixels
iPhone 14 Pro/Max has 48 megapixels
How can you check if the Airpods a customer gives you is fake?
- Look at font and size of font
- Look at the placement of the symbols inside the case
- The weight of the airpods (usually lighter)
- Check the serial number (see if it's been used for multiple other cases)
What is the minimum age to add a credit card to your Apple wallet?
13 years old
Name the 3 founders of Apple
Steve Jobs, Steve Wozniak and Ronald Wayne
Based on OP1829 (shared in GB chat), what rates are customers charged for iPhone 12 or newer (no Applecare) when:
- camera glass is broken
- camera glass & display is broken
If camera glass is broken: Rear Rate
If camera glass and display is broken: Flat Rate
What improvements to the camera does photonic engine bring?
2x better low-light performance with the Main camera, front camera, and Telephoto camera— and up to 3x better with Ultra Wide
Do USB-C Magsafe chargers have serial numbers? If so, where?
Name the 3 ways someone can confirm to download an app from the App store
1. Touch or Face ID
2. Apple ID password
3. Assistive touch with double tap side button
What are the top 3 categories for apps in the iOS App store? (stats are from 2022)
1. Gaming apps (12.68%)
2. Business apps (10.35%)
3. Education apps (9.8%)
What is the number of calculations that the HomePod mini makes every second?
180
Computational audio is the ability of the speaker to combine the S5 chip, software and hardware to optimize the output. It aims to understand the music coming into the HomePod mini and dynamically adjust it.
Which chip makes color grading in 8K ProRes videos possible?
M2 Max (with the feature High Power Mode)
If a customer has Applecare on an iPad Pro and bought it with an Apple pencil and Magic Keyboard, are the 2 accessories covered under the Applecare policy?
Does not work for armbands or charging cables for watches/iphones and a fee would need to be paid if damaged
What does your legacy contact need to request access to your data after you pass away?
- death certificate
Why did Steve Jobs drop the first iPod prototype into an aquarium?
to prove a point - specifically that it was too big as air bubbles came out of the device and that there was unnecessary space in the ipod - he wanted it to be smaller (which it was afterwards)