Leadership/Support
This member of Leadership loves Anime
Who is Craig
These skills are handled in Onboarding
What is Applications, Bank linking and Referrals
This is the only piece of documentation needed for a Final B-notice
What is a SSC
Verification codes sent out to customers in relation to Trusted Devices have an expiration time of?
5 mins
Name all of Robinhoods locations
Menlo Park, Denver, Lake Mary FL and the UK
This member of Leadership has been called a musical Mozart of their time
Who is Daniel
This agent is the SME for Gold
Who is Jenn Scheck
If an equity order has this type of trigger you escalate the case to Rank 5
What is a stop, or stop-loss, trigger
For customers who are referencing the newly enacted CCPA law what are some documents that we’ll accept in order to show proof of residency?
Recent BS or Utility bill
What college did Robinhood's Co-Founders go to
Stanford University
This member of Leadership will be training to do a 3-month hiking trek from Mexico to Canada's border.
Who is Beth
These cases deal with Ca residents and eventually get routed to Legal
What is CCPA
This fee is a forgien stock that an American bank has purchased on a forgein exchange, thus making it available to purchase here in the states.
ADR fee
What Tab do you find the negative equity amount for reactivation under
Equities Tab>In Positions and Cash adjustment
When was Robinhood founded
2013
This member of Leadership has been to the Harry Potter Warner Bros. studio in London
Who is Danielle
We are required to send physical tax forms for these residents
Who are Puerto Rico residents
List all of the order types that are allowed on the Robinhood trading platform.
Market orders
Limit orders
Stop orders
Stop limit orders
Trailing stop orders
What document is needed to a 2fac/email change
Passports/DL/State-IDs/VISAs/PRCs
Who are the Co-Founders of Robinhood
Baiju Bhatt, Vladimir Tenev
This member of leadership was voted happiest camper during a week-long camping trip in the 6th grade
Who is Lizset
Who eventually handles cases were a CX received automated "Security Alert For Your Robinhood Account" email
Who is AA or Rank 3
These types of corporate actions are escalated to Rank 5 unless specific instructions have been announced
What are Spin-offs
A CXs account will likely be locked, showing the following: “User account locked. Support intervention required"
CX has tried to log in while in an OFAC country
Who is in charge of all of Customer Support for Robinhood
Alex Mesa