4th grade
What exceed course is due 9/30?
2023 Annual Compliance. Course must be completed by September 30, 2023 in order to maintain sales systems access.
The $1 PPP promo ends _____.
9/7/23
When does BTS flash sale end?
8/3/23
During open enrollment, How can customers enroll in Cricket protect or Cricket protect plus?
By visiting any Cricket store or by calling Cricket Care.
Is there a waiting period to file a claim when protect is added during open enrollment?
No, the customer can file a claim immediately.
My customer’s transaction appears as $49.99 and not for the $1 promo as specified. What can be done?
If the customer applied online or instore and was approved prior to 7/14/23 the promotion will not apply. Customers that applied prior to 7/14/2023 and wish to take advantage of the promotion, must call Progressive Merchant Support* to manually change the application to a $1 initial payment.
What is goal for Max?
40%
Are customers porting in from AT&T able to receive the $35 referral credit?
Yes
How many accessories can a customer take on PPP?
Unlimited
as long as they stay within approved amount.
What is page 26 of the morning BI report?
MAX
Aside from increased referral value.
What also increased during RAF month?
During RAF month the yearly referral limit increased from 10 to 20.
How is RA compliance tracked?
by if the tracking number is showing shipped within 7 days of receiving RA information.
When setting up customers Max account. How long does a video have to be played?
30 seconds minimum
If a customer has to downgrade plan for a month but then they upgrade back to the $60 Unlimited plan the following month, do they have to setup their Max account again?
No!
Max saves customer profiles for up to one year. So if the customer downgrades and then upgrades back to an eligible plan, they can login again and see their existing profiles.
In August Joe referred 13 of his family members to Cricket. How much in referral credits will he get?
$455
$35 x 13 = $455