1st grade
What do you click to access Smart Assist?
Blue Icon on the chat\email box
How do you copy the canned responses?
Drag the context, ctrl+c or mouse option
How do we know if the article on all guidance is updated?
Bottom left of the page with date
If the customer called and cannot connect their Elvie Pump on the app, what path do we follow on smart assist?
Keyword Search: Pump
Click all guidance
click troubleshooting guides
Pump-connection issues
What is considered as best practice to access knowledge base article needed?
Type on search box for the keyword
True or False, if the customer is hearing noises on their Elvie Pump, we follow "Elvie Pump- guided workflow- not behaving as expected" path on smart assist
False
True or False? We can find canned responses in all guidance.
True!
When was Elvie Stride troubleshooting guide for unexpected sounds updated?
28th October 2024
True or False? If the icon on the chat box for Smart Assist does not exist, we can use the knowledge base on the Sprinklr console.
False
True or False? We can follow Elvie Stride - low suction work flow for visibly damaged parts
True