Is this a good idea?
___________: All the activities a business engages in to interact with its customers.
customer relations
_____________: the amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).
productivity
What can you do about test anxiety???
The Statue of Liberty was given to the US by which country?
France
_______________: an organized effort to produce and/or distribute goods and services.
business
_____________: the management function of setting up the way the business's work will be done.
organizing
____________: the process of planning, controlling, and organizing an organization or department.
strategic management (management will also earn points)
_______________: keeping accurate and useful financial records; and analyzing and interpreting the recorded information.
accounting
_____________: the management function that monitors the work effort.
controlling
______________: promotion for a business provided by customers who tell others of their satisfaction with the business.
word of mouth promotion
What organ does an octopus have three of?
heart
When someone says that a business has good internal relations, this means the business has which?
happy employees
This or that?
This: challenge ONE person from another team to answer three business questions. If they answer all three correctly, they earn your points for this question
That: Select ONE team to answer your team's next question (they will either earn or lose points for you.)
____________: the day-to-day activities required for continued business functioning.
operations
In the human resource management process, what is the first task to be completed for staffing?
determining need
When someone says that a business has good internal relations, this means the business has which?
a. strong managers b. happy employees
c. business partners d. satisfied customers
b. happy employees
Which mammal has no vocal cords?
Giraffe
What is the primary reason customers give for not returning to a business?
a. lack of Parking b. lack of courtesy c. lack of sales
b. lack of courtesy
An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?
positive customer service
Christmas Karaoke!! Your group must sing until Ms. Payne stops the music
______________: the process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. HINT: 4 P's
marketing
How many eyes does a bee have?
Five
______________: any paid form of nonpersonal presentation of ideas, goods, or services.
advertising
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?
during the hiring process
Why is information management necessary for strategic information in a business?
a. to write an annual report
b. to make long-term decisions
c. to develop a short-term advertising campaign
b. to make long-term decisions
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?
a. the primary business activities were unaffected.
b. primary business activities combined into two distinct activities.
c. Each primary business activity combined with the matching activity of the other firm.
c. Each primary business activity combined with the matching activity of the other firm.
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?
technical skill
What is the main purpose of management?
to accomplish the business goals
Yes: Answer 5 business questions in a row (your team only)
No: Christmas Karaoke (sing until Ms. Payne turns the music off)
How can information management be a challenge?
a. No one wants to participate in it.
b. There is only one right way to do it.
c. Many people do not understand what it is.
d. There is often not enough data to organize.
c. Many people do not understand what it is.
Shannon is the manager and he ensures proper work effort by setting:
a. job standards b. diversity quotas
c. hiring objectives d. expense budgets
a. job standards
A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the museum’s operating expenses. Will the museum be a business?
Yes, earn DOUBLE POINTS for which type of business
CHALLENGE: Pick one person from your team to go against any one person from another team in a duel.
Name all of Santa's reindeer.
Which behavior best describes the primary business activity of operations?
a. hiring qualified employees
b. planning for future success
c. producing goods and services
d. keeping accurate financial records
producing goods and services
What colors are on the flag of Japan?
Red and white
__________: refers to managing the flow of goods and services from production to consumption.
a. inventory b. logistics c. operations
b. logistics
___________: the form of promotion that determines client needs and wants and responds through planned, personalized communication that influences purchase decisions and enhances future business opportunities.
personal selling
CHALLENGE: Pick one team for a duel.
List the 9 ethical principles we studied in class
_____: a business's net income; the decisive point.
a. bottom line b. holding costs c. inputs
bottom line
____________: any nonpersonal presentation of ideas, goods, or services that is not paid for by the company or individual that benefits from or is harmed by it.
publicity
__________: in the operations function - resources utilized.
a. bottom line b. holding costs c. inputs
Who was the first American astronaut to step foot on the moon?
Neil Armstrong
___________: the production activity that determines the sequence of the steps in the production process.
a. quality control b. routing c. scheduling
b. routing
Which U.S. law relates to information management?
a. Taft-Hartley Act b. Sarbanes-Oxley Act
c. Landrum Griffin Act d. Sherman Anti-trust Act
b. Sarbanes-Oxley Act
Jeff owns a successful landscaping business. Landscaping is an example of a/an:
DOUBLE points earned: which type of ________ is it?
service, intangible
____________: tracking the amount, the kind, and the value of inventory that a business has on hand.
a. inventory control b. logistics c. outputs
a. inventory control
Christmas Karaoke: Select one member of each group to sing until Ms. Payne stops the music. If not all groups participate, YOU lose points.
What insect has 12 eyes?
a caterpillar
____________: a method of accounting that records transactions at the time they occur.
a. accountant b. accrual c. finance
b. accrual
___________: the money it takes to keep inventory in stock.
a. bottom line b. holding costs c. input
holding costs
Beverly noticed that during the holiday season, her business needs more inventory, which also increases her:
a. debits b. profit/revenue c. holding cost
b. profit/revenue
Waka Waka TEAM dance: All team members must participate.
__________: the day-to-day activities for continued business functioning.
a. inventory b. logistics c. operations d. inputs
c. operations
____________: anything of value that a business owns.
assets
Which bone are babies born without?
knee cap
DOUBLE POINTS CHALLENGE: Sing a Karaoke solo
Singer's choice
Yes: You must get MORE than 50% of your classmates to dance. (TRIPLE POINTS)
No: Sometimes the risk pays off, sometimes it doesn't. (LOSE 2500 points)