Refund Basics
This type of refund is not linked to a previous transaction.
What is a manual refund?
This is the first step to refund a past payment.
What is selecting “Look Up Past Payment” in the Refund app?
This tool is used to locate transaction reversals.
What is BusinessTrack?
This type of refund is used when the original card is no longer valid.
What is a manual refund?
This app is used to view transaction details.
What is the Transactions app?
Refunds can be issued up to this many days after a credit transaction.
What is 90 days?
This can be scanned to retrieve a transaction.
What is the barcode on the receipt?
This tool is used to find full card data for voided transactions.
What is FDPOS?
This happens when a transaction is voided but still shows as pending.
What is an authorization hold?
This feature allows tips to be added.
What is Tips App?
This type of transaction can only be refunded within 25 minutes.
What is a PIN debit transaction?
This Clover app allows item-level refunds.
What is the Transactions app?
This escalation level is used when Tier 1 cannot resolve the issue.
What is Tier 2?
This must be contacted to release a voided authorization.
What is the cardholder’s issuing bank?
This dashboard tab shows voided transactions.
What is Sales Activity > Transactions > Voids?
This Clover app is used to process refunds.
What is the Refund app?
This must be entered when performing a manual refund (if enabled).
What is an invoice number?
This must be confirmed before manually reprocessing a transaction.
What is the last four digits of the card number?
This is where manual refunds appear in Clover reporting.
What is Payments > Manual Refunds?
This message means no manual CVM was needed.
What is NO_CVM_REQUIRED?
This must be enabled for a merchant to process a refund on Virtual Terminal.
What is Two-Factor Authentication (2FA)?
This is the difference between a void and a refund.
What is the time limit—voids within 25 minutes, refunds after?
This is the risk of manually entering card data.
What is a chargeback?
This is the reason Clover Support cannot issue refunds for merchants.
What is chargeback risk?
This must be skipped during manual entry if unavailable.
What is CVV?