Vacuum
True or False
We must create a service ticket if the customer is having an issue with the vacuums.
False
Where is the model and serial number located?
The model Number is located on the UL sticker.
The serial number is located under the barcode sticker.
Customer called in wanting to know what the "Eb error" means.
A) The bucket is not properly set on the unit.
B) The unit is low on freon.
C) The humidity is too low in the room.
D) None of the Above
A) The bucket is not properly set on the unit.
We can NOT exchange with the following:
A) Amazon
B) eBay
C) Menards
D) Lowe's
A) Amazon
We do not cover warranty for units purchased from eBay.
How do we read this serial number? UU802211014760
A) 47th week of 2016
B) 11th week of 2022
C) 22nd week of 2011
D) 02nd week of 2018
B) 11th week of 2022
The customer wants to purchase the model MAW08V1QWT. But wants to know how much warranty the unit comes with?
A) Labor: 365 / Parts: 365
B) Labor: 0 / Parts: 365 and 5 years SS.
C) Labor: 536 / Parts: 536
A) Labor: 365 / Parts: 365
How long does a dehumidifier take to dry a room?
Between 24 and 72 hours.
What do we need for a valid receipt?
-Place of Purchase (Name of Store)
-Date of Purchase (DD/MM/YYYY)
-Model Number/Description
-Total amount paid (including taxes and fees)
It is important to show all purchased items on the POP if the customer buys more than one.
The customer called in to report that they did not receive the filter for the unit they purchased less than 24 hours ago. What resolution can we offer the customer?
A) Return the unit to the store
B) Send the part to the customer
C) Advise the customer that they will need to purchase the part.
D) Nothing
B) Send the part to the customer
What does the "H" in the model number MAP10HS1WBL mean?
A) Humidifier mode
B) Heat mode
C) Smart mode
D) None of the Above
B) Heat mode
When is it not recommended to use a dehumidifier?
During the cold winter months.
What does the AP mode mean on the unit?
AP is for the Wifi connection.
What are the three warranty steps?
A) Return, refund, or Exchange
B) Service, Return, or Refund
C) Service, Exchange, or Refund
D) Return, Service, or Exchange
C) Service, Exchange, or Refund
If a customer purchased a Midea MAW05M1WBL window a/c from Walmart on 09/18/2023, and the customer mentioned to you over the phone that they recently bought this unit and it's already leaking from the vents, and the filters are cleaned. What documents will you request for us to proceed with the warranty?
A) Proof of purchase
B) Image of Serial number
C) Proof of purchase and serial number and a photo of the unit.
D) Image of Model and Receipt
C) Proof of purchase and serial number and a photo of the unit.
How to set a timer on a dehumidifier?
Make sure the unit is off, Press the timer and select what time you want the unit to come on and just leave it.
When we see MECO Process what should we do?
Exchange
If you don't know the answer. What are you going to do?
Ask your TL.
Where is the A/C sensor located?
A) Near the evaporator coils
B) On the display panel
C) Near the reset button
D) None of the above
D) None of the above (It's located at the front of the unit.)
What is water from a dehumidifier called?
Condensate
The filter E0202 (12475000003027) is compatible with the following:
A) NEU180
B) NEC260C
C) BDLCR200
D) NEN110A
E) NEU203
A) NEU180