Emergency!
What does RACE stand for?
Rescue, Alarm, Confine, Extinguish
Who is autorized to administer medications?
all licensed staff (LVN, RN, NP, PA, MD, DO)
What should you do in the event of an active shooter or assailant
RUN, if you can't run
HIDE, if you can't hid
FIGHT
how do we handle patient requests for medical records?
Online, Electronic portal, Phone, Mail or in Person in Walnut Creek
What is a code orange
hazardous material incident
What is your responsibility when you hear code red?
Listen to where the code is being called.
If a response is needed and near you grab a fire extinguisher and report to the location.
If no response is needed continue to work, unless notified otherwise.
If the fire is near you make sure all fire doors are closed and help evacuate if needed
What type of Safety training do we do annually?
our OSHA training online with our annual education
Where are evacuation maps located?
SSF/DLC: by the staircases and elevators
San Bruno: Behind employee entrance on wall
Orchid: next to sliding doors
How do you handle members who don't speak English?
Ask if they need an interpreter and call interpreter services/Language line. # #11 client: 201236
Where is the closest fire extinguisher and fire alarm pull to your work area
fire alarm pulls are usually near the stairs. Check your area for the closest fire extinguisher
Where is your designated department evacuation location?
Medicine: SSF-Outside meet at the flagpole, DLC-outside near the bus stop, SB-back corner of parking lot.
Pediatrics: Handicapped parking in front of the building
OB/Gyn: dumpsters by parking garage
Where are your fire extinguishers located in the department? Who maintains them?
They are located throughout the department. SSF 2nd, 3rd, 4th Floor- in hallways on both sides. SSF Orchid Center-back of registration near managers’ office and in hallway going towards A & B side. DLC all floors: in hallways on both sides. San Bruno- behind registration by storage closet.
What does PASS stand for?
Pull, Aim, Squeeze, Sweep
What training do we receive regarding members rights?
KP learn modules that we complete every 1-2 years: HR attestations and abuse reporting, Medi-cal Compliance 101, Equal access and effective communication.
What do you do in the event of an earthquake?
take cover under furniture or stand in a doorway and protect your head. Advise patients to do the same
If there is a medical emergency, a person collapsed in from of you what do you do? who do you call?
For SSF: dial 5000 to call for Team Alert or Code Blue and let operator know your exact location.
After, you can call RN for assistance
DLC: call 911.
For SB: call 911.
Our intranet site, Employee health or our manager
What extension do we call in SSF for a team alert?
Where are member grievance forms located at your station?
*this depends on the station, but make sure you know where they are in all the areas you work in*
depending on severity, contact manager, security or call code grey
How to respond to a patient emergency?
SSF: call 5000 Offsite: Call 911 and nurse. Know where your emergency phone list is
What do we do for a patient with special needs or assisted devices during a code red?
Ask a nurse or clinical staff for assistance to transport the patient.
What is the number for security?
What do the rainbow flowchart colors mean?
Code Red-Fire
Code Purple-Child abduction (18 months-18 years)
Code Silver-Active Shooter
Code Pink-Infant abduction (0-18 months)
Code Gray-Security Services
Code Orange-Hazardous Material Incident
What do you do if you suspect a patient is being abused?
all staff have the responsibility to report abuse. Escalate to manager and/or MD